Customer Testimonials
I've been very happy with West Herr Subaru from the time I purchased my 2017 Outback. They have always been friendly and honest with me. Their service department is great.
They did a good, job. Everything when good. The salesman was very helpful, and the car looked good...
All the staff was especially courteous and helpful. Gerardo was very empathetic and kept me current with the progress of the repair. Fortunately, it was a warranty issue, covered fully by Subaru, even with 125000 miles on my Outback. A bad day that turned around thanks to Gerardo !
West Herr is great. They were so friendly to me and did an inspection in about 50 minutes. I would recommend them to everyone..
My wife and I worked with the "Car Marshall" and Cody had us in a fabulous Subaru Ascend Ltd with 20 minutes just by listening to what we were interested in. Amazing, jus amazing...job well done Car Marshall! Thank-You again, Pam & Jim.
Fast friendly efficient employees. Place was clean and inviting even though they are remodeling. Nicole was awesome friendly and helpful with a smile. The experience was one to tell you you to come back.
Timely service, advisor was extremely helpful and knowledgeable. His attention to detail and willingness to explain the work was very reassuring.
Having purchased several cars from West Herr I can honestly say that when someone is greeted with a warming smile and explains things from the very start to the very end I, have to say that Nicole stepped it up over and above. It has been a very long time since I have been so comfortable talking to someone without being taken for your pocketbook that will make us want to come and have more things done. Nocole is a wonderful asset and she is amazing.
I love West Herr Subaru! I have dealt personally with Amanda the Manager and received exceptional and courteous care. The few times I have gone in for service it was efficient and every employee was very friendly. I recently needed a tire replaced and an oil change and Elizabeth from Service was very helpful. I would also like to say that I love my Subaru Forester!
The service department goes above and beyond to help you out. Very professional as well
My third vehicle from West Herr Subaru. Highly recommend dealing with them! Their no pressure approach is very refreshing and appealing.
They were really accommodating and friendly throughout the whole process. When issues came up they handled it efficiently with a great attitude.
Very pleased with West Herr Subaru from when I bought my car to my recent service visit. Everyone was very nice & accommodating. I love driving my Subaru.
Great people to deal with. They made the process of buying a new Subaru very easy. I highly recommend them. Christopher Duffy was patient and helped me get the car I wanted for s fair price
Wonderful experience buying a car from Lindsey. Painless process and she kinda even made it fun.
Gerardo was excellent, efficient and fast - much appreciated handling of a recent service appointment. Scheduling took a bit but once booked, smooth sailing!
Service department is top notch. Great customer service. Professional and courteous, and service done quickly and efficiently. Shuttle service is very convenient.
Very clean and high energy environment. Very positive experience in a usually stressful transaction. Sales representative was very knowledgeable and courteous.
Very clean and lots of activity. Service was unplanned but they fit me in. It took less time than expected.
Everyone at West Herr Subaru is very helpful and friendly. I feel that I was well taken care of throughout my shopping and purchasing experience! I would highly recommend this dealership!
West Herr Subaru has been great with my repair for the gate stay. I use this dealer for all my services and repairs.
Service was scheduled quickly and efficiently. Inspection and maintenance performed was to my satisfaction. Got my military discount and picked up repaired vehicle same day.
I purchased a car and have had it serviced at West Herr ever since. They are terrific. The service department is top notch; Frank and his technicians are skillful, professional, and thorough in their work. The service is outstanding.
I have bought many cars from West Herr over the years. The staff is courteous and helpful. The service department is awesome. The last car I purchased was a Subaru Forrester 2024 and my sales person was knowledgeable and extremely helpful. The facility was clean and they were doing major improvements for the comfort and convenience of their clients. I would highly recommend this dealership!
From the moment I stepped in the door, it was a relaxing and efficient process of picking up a Subaru I ordered over the phone. Amber, MacKenzie, and Justin made sure everything was exactly as I wanted it.
Nicole is fantastic, she took care my issue immediately…I will be back for a new vehicle for sure . Also a shout out to Todd in service . Honest
From purchase to service, West Herr Subaru has always been there for me. I had an excellent buying experience and continue to have pleasant service appointments nearly 8 years later. Thank you for always taking care of your customers!
My first experience with West Herr Subaru- Excellent scheduling call handling, service communication and work, timely, great customer service all around. And they honored slightly lower new tire price. Will be back and will recommend to others!
Salesman was friendly, knowledgeable about the vehicles and responded to all phone calls and texts in a timely manner. Very customer oriented.
Went above and beyond — it is clear why West-Herr is such a successful operation!
Outstanding experience. My sales consultant, Marshall Brady was extremely helpful when I encountered some difficulties with the My Subaru app. He answered all my questions and is a very personable individual. Marshall is a credit to the Dealership and I would not hesitate to recommend him and West Herr Subaru to anyone interested in purchasing a Subaru.
Yanina was a fantastic salesperson! She responded to all our calls and messages right away and was so pleasant and polite. There is no doubt she loves her job and was so knowledgeable about the service, financing and car itself. I would recommend her to any of my family and friends for their next car purchase. She is professional in all ways and an asset to Werr Herr Subaru of Orchard Park NY
The service and repair center at West Herr is top notch with their customer support as well as getting the correct work done and done well. Nicole was my assigned service advisor and I couldn’t have asked for a better advisor. She handled all of the issues that my insurance company gave us with quick and professional responses and kept things moving along on her end to minimize any further delays. She was very good at communicating with me throughout the entire repair process as well as being a resource/help with insurance related issues that came up. After ...
Dealership is clean. All personnel very friendly. Gerardo was pleasant to work with. Explained everything that was done in regards to the recall. Highly recommend West Herr Subaru.
Everyone at the dealership was very helpful and welcoming. The best part was there was NO high-pressure Sales! Very willing to work with you within your budget!
West Herr Subaru's people have been a pleasure to work with from the first time I walked in just looking for a car, to buying my brand new Imprezza, to yesterday, when I brought my car in for its first oil change (first oil change was on West Herr). Marshall did a great job selling me the car. We took an Impreza out for a test drive. Marshall took me through its paces. I was sold on the Impreza. There were none available so Marshall and I ordered a new car, built to my specifications. When there was an ...
Recall issue was addressed. Geraldo was very helpful. Appreciate that he texted me his cell number while I waited.
My salesperson David Bauman and the supporting team at West Herr Subaru made a significant effort to make the purchase of my WRX go smoothly and correctly. At the close of the transaction I am happy with my experience and would recommend them to family and friends. They can be trusted to do the right thing.
Love West Herr! Always easy & professional. Everyone is pleasant & feel confident in the quality work they do.
Amber was EXCELLENT from West Herr. It was a great experience, she was extremely knowledgeable and friendly and no pressure whatsoever. From walking in the front door to leaving with my new vehicle, could not say enough about West Herr.
Lindsay knew exactly what I needed and made the most of the limited time I had to get it done! Thank you!
I was very happy with the service I received on my car. Frank and the sales department was very accommodating to my needs. I would recommend this dealership to a family or a friend!
Very pleased with the service experience. Convenient drop off the night before. Good communication during the appointment. Helpful staff at pick up
Excellent dealer, I got more discount than Northtown. The saler is very straightforward. highly recommend!
Friendly sales person, Approachable General Manager who was hands on with customers and interactive with his staff. Car features were thoroughly explained. The whole car shopping experience was very pleasant.
Everyone was professional and worked hard to find me the vehicle wanted in my price range. No surprises.
The staff was friendly and the service was efficient , Frank is always a pleasure to work with
Always very satisfied with care and service at West Herr. I left Northtown years ago and never looked back.
Excellent Dealership! Marshall Brady was Outstanding. Marshall listened to what my wife and I were interested and immediately we were sitting in the vehicle we purchased. Outstanding! Thank-You Marshall.
I called and got a drop off appt in less than a week for tires and brakes. Christina was great and efficient setting up the appt and checking on tire availability. Nicole went over the service ticket and answered all my questions. She is friendly and knows her job. My car was finished much earlier than expected and everything done as promised. Service here is A+ and highly recommended. Even during the construction they have their process running smoothly!
Easy scheduling an appointment time to fit your needs. Fast, reliable and quality service. Courteous ,professional and knowledgeable staff.
Very personal young lady seemed too know her stuff good at sales she sold me 4 tires.
I had a great experience buying 2 Subarus at West Herr, but the service has been even better. They have an honest service department staff who have advocated for us, and I recommend them highly.
Nicole was helpful and informative with a pleasant demeanor. The service department work was excellent.
Everyone was pleasant knowledgeable and efficient. Offered to get me coffee or donut while I waited.
Had to have the transmission replaced. Elizabeth Brennan did a superb job: friendly, professional, knowledgeable, etc. She made a difficult situation much easier.
Worked with our salesperson to find the right car with the right features! Lindsay W made sure to keep us updated all the way through the process! Amazing!
Nicole was very pleasant and professional. My service was done promptly and correctly. I also have to give kudos to the other gentleman (I didn't catch his name) who managed to squeeze my appointment in when I told him that I would be out of town for several weeks and wanted to get it done.
Service is very good. Brakes were still good and they didn't take advantage of me.
Fast, professional, friendly, and very easy to work with! Nicole and the technicians made my visit for services an easy trip to the dealership!
Very good communication , I wasn't spammed with a thousand emails but was always updated on my car and where I stood in the process for getting my issue resloved
Despite construction renovations in progress, my car service was completed promptly and without any issues.
They provided great service when I needed it most. I highly recommend the dealership and there service dept.
Ryan Klass was most helpful when I leased my new Forester. This is the second car that I have leased thru Ryan and he answered every question and concern I had. I am a little old lady and he treated me with the utmost kindness and curtesy. Ryan was able to get the beautiful green car that I wanted. West Herr is fortunate to have such a fine young man on their sales team. A. Laurie Brosnahan
I had an emergency hood latch issue with my crosstrek. I pulled into the Orchard Park West Herr dealership and Elizabeth actually came out of the building to assess my situation. She made arrangements for a technician to take the car immediately. The repair was minor and corrected. My safety was clearly her priority. A young man named Mike was also very attentive as well. This is my second vehicle with this dealership primarily due to exceptional customer service like this example!!
Marc and his team were extremely motivated to help us get into a safe new vehicle for our growing family. He showed us beautiful cars in our price range and we were in and out the door. We left more than amazed and happy with our purchase and recommend seeing Marc and his team for all your Subaru needs!
I h have 2 previous cars from here and would go nowhere else! The best
Salesman Dillan Kelly was so professional he answered all of our questions and worked hard to get our dream car . I highly recommend anybody who is looking for a car to look no further and go to west herr subaru and ask for Dylan Kelly for excellent service along with the whole sales team .
Chris Duffey was fantastic! He kept us informed throughout the order process and was quick and responsive. Love West Herr!
Super easy to deal with West Herr and John. Pricing was transparent, financing was clear. John is really friendly. I can absolutely suggest you go to him for any Subaru purchase!
Just had a great experience leasing a 2024 Crosstrek from Lindsay! She was exceptional in working with me to get a vehicle I’m very happy with. She was so helpful and responsive and no pressure! I certainly appreciated her honest, straightforward manner. I highly recommend working with Lindsay. and West Herr Subaru!
Lindsay has been fantastic during every car Purchase I have made. Definitely recommend West Herr Subaru
I will only buy from West Herr. They make the car buying process easy! Lindsay W. is attentive to the needs of the customer and is diligent in helping customers get the car they want.
Quick and amazing service thanks to my service advisor Elizabeth, quick in and out with attention to detail
I appreciated that Tom notified me of a 2023 becoming available after I had agreed to a 2024 purchase.
Great service department, wonderful service writers. Always friendly and courteous. Clean. Always a pleasant experience
Always great service at West Herr. My service representative Frank agencies, let me know beforehand what was needed. Always pleasant & professional. Exemplary service!
They provide excellent service every time. I drive a distance to go to this dealer but it's worth it.
Always excellent service and friendly employees. I have been using this dealership to purchase and service my Subaru cars for 30 years.
Great quality service. Done faster than estimated. Professional staff. Even had donuts and coffee in waiting room.
Each time I visit the dealership exceeds my expectations. It happened again today. I got my car back 1 hour earlier than I expected.
1. Entire staff, from greeter to service advisor to manager, was friendly and welcoming. 2. Frank (Service Advisor) carefully explained the work at hand, made recommendation for tires. 3. Frank resolved an issue created by a technician at a different West-Herr facility during a pervious service.. He researched the previous visit, explained what had occured and made the situation right. He spent additional time with me on a follow-up call later in the day. He was genuinely concerned about making sure my vehicle and I were well taken care of.
Above & beyond to get us the car we wanted - great salesmen & great dealership - would highly recommend
I had a great experience buying my car and when I brought it in for service everyone was very nice and helpful!
Thus is the 3rd car I bought and had serviced at West Herr Subaru. It was just a basic oil change, but service was quick and Frank was friendly and helpful. Place is being renovated so I was met by a valet outside. It was raining so he met me at my car with an umbrella. Nice touch! I will continue to do business here and expect to get my next Subaru here when this lease runs out.
A sincere thank you to the West Herr Subaru team in Orchard Park for getting my car prepared for a long cross country trip! I had a last minute need and they were able to literally save the day. My experience buying Subarus here has always been first class and their service team went above and beyond. I highly recommend buying your next adventure car here too!
Thank you, Marc Nagy for a smooth and easy purchase. We love our new Subaru Crosstrek!
Appointments are timely. Always friendly respectful, and knowledgeable staff. I trust West Herr Subaru and will probably buy another car from them when it's time.
Gerardo was nice to deal with. Service was done guick and right. I got in and out quickly
Great service even when undergoing construction. I have purchased and serviced my Subarus for the past 25 years and am completely satisfied
Almost always a good experience at west herr subaru in Orchard park, ny. Generally confident that I’m getting an accurate assessment of status and needs for my vehicle.
They made buying a new car very easy. No high pressure add ons and clear pricing
Great service thank you you fixed my car seat in quick time robin miller great sales person made me feel comfotable
Knowledgeable staff, friendly greeters and a well oiled machine of everyone there at West herr subaru
Professional. Polite. Responsive. Loved Amber Trost. Did everything right. Would recommend to family and friends
West Herr Dubaru always delivers best service I would never go anywhere else for cars
Working with Marshall was a great experience. He went above and beyond to find me a great car.
Great folks to deal with, along with excellent service and courteous assistance. It was a smooth and painless purchase experience.
We recently purchased a Subaru Forester from West Herr. Our salesman, Marshall Brady, is to be commended for the great job he did helping us navigate through this process. Our journey had a few twists and turns regarding vehicle selection and timing. Throughout this unusual set of circumstances, Marshall was professional, curtious, and on task at all times. He actually made a difficult transaction very pleasant. Thank you Marshall for the great job that you did. We’d be happy to buy our next car from you ... in about 7 or 8 years! Marshall, after this sale, you are ready for anything! ...