Customer Testimonials
Orchard Park Subaru was very accommodating to me and my request for a quick visit and not having to wait weeks to get in. They are very clean, and thorough in everything that they do. They have my business!!!!!
Luke and everyone at WestHerr Subaru are the best. We always purchase our cars there because of the courtesy and respect as well as very fair pricing. They entire team make you feel very appreciated that you’ve chosen them.
I had an unbelievable experience with West Herr, Brad was my salesman 10plus ! Great experience
Gretchen and the rest of the team were very helpful and reliable. Definitely recommend them! Loving my new Crosstrek!
Service team found issues that needed immediate attention in addition to the work that I requested. Needed a wheel bearing…now I know why the tires sounded so loud! They gave me a loaner car to use while my car was getting repaired. Great team to work with!
My purchase and trade deal was a smooth and relaxing experience. Was a pleasure working with Chris. He’s very professional and personable. I would absolutely recommend his services and will be back down the road to do business with him again
I was pleased with the service I had today. I received the explanations as necessary. Thank you.
Excellent customer service!! Everyone was so helpful, they took all the time needed to review car options!
I was very pleased to have experience a very positive interaction with salesman Kelly Sales. He clearly without any pressure explained all the possible options as I considered the purchase of a new vehicle. Mr Sales is a fine representative of West Herr and I would certainly not hesitate to recommend him and West Herr to my family and friends
They where outstanding in every aspect. Most friendly and knowledgeable. One of the best buying experiences with West Herr I have had after buying 16 vehicles from them.
customer service was excellent and they were very helpful and and very knowledgeable about my service
Tom was my salesman and i couldn’t have asked for a better experience! It was my first time buying a car by myself so i was pretty intimidated. He was very honest, helpful, and trusting. He was very open and honest about each car i inquired about, the sales process, and always reassured me i could walk away at any time if i wasn’t ready. Overall, I’d absolutely recommend him as your salesman when buying your next car!
Customer service is phenomenal. Love the free stuff in the waiting room. I really didn’t mind waiting there for my car!
Frank and his team did a great job diagnosing and fixing my wheel bearing problem. Great job.
The west herr employee team does any outstanding job for customer satisfaction. From the service center to car sales they make you feel like part of their family. I am proud to be a west herr customer and probably will be for life
West Herr is a wonderful dealership w/knowledgeable sales and service reps. I’m always satisfied w/how I am treated.
Marc and the dealership are fantastic!! Listened to everything I wanted and delivered!! Fantastic experience, would highly recommend to anyone!!
Service was great from arrival to pick up. I was informed of all issues and given option of which to perform. Everyone I encountered was beyond helpful and pleasant.
This service writer and dealership goes above and beyond to keep customers satisfied. I will return again and again.
Service was quick and easy. Scheduling was very simple. Would recommend this dealership to anyone looking for quality service.
My experience was really positive. I was well taken care of and all of my buying needs were met.
Excellent service, very courteous and serviced my car completely and efficiently. I would highly recommend West Herr Subaru and Frank the service associate!
Great service and great price. I would recommend this dealer and sales person to everyone looking for a vehicle.
Loved Subaru West Herr. Thomas was very helpful in finding a vehicle that filled our needs. He was patient and stayed with us until our pick was perfect. Thank You Thomas!
I had a strange noise in my Forester when I accelerated. I had to drive one distance so I called West Herr to see if they could listen to the noise before I left. They said sure to bring it over. I did and they not only listened but offered to fix it right then!I can’t speak high enough about the care and service I got from Nicole and Bob! They were outstanding. I will always ask for them when my Subaru goes in for service!
Easy to work with us. Able to come to our home so my husband could try out a car. My husband has difficulty getting into a vehicle. I asked for a certain about for a trade in and I did receive it. The came in and I couldn't get there for a few days and they did bring it to us to make sure we happy with the vehicle.
I felt very comfortable dealing with Ryan, Martin and Charlie. They were honest and did their best to accommodate my needs.
Gretchen Peterson was great- helpful, available, and knowledgable. Got the vehicle I wanted for a great deal, and she worked with my schedule to pick it up. Great job, highly recommended!!
Dylan really took care of us. Didn’t waste our time and got right to the point. Super quick and respectful.
Wonderful people and great team. Experience was better than expected and Jessica was great. Will definitely go back to her again for another car when needed.
Love West Herr Subaru, and specifically Jessica Kostelnik, car salesperson extraordinaire! The experience was smooth and enjoyable!
My wife and I were extremely pleased with our sales consultant Gretchen. She professionally handled all of our questions and needs in the sales process.
I never had an experience as I did at West Herr Subaru, the best, I didn't have to lift a finger. Kelly Sales our sales consultant did everything, went in took the vehicle for a test drive and Kelly did the rest. Thank you Ziad Hasasneh (sales manager Kelly sales,( my consultant PATRICIA Pozdyn
Amber was very helpful helping pick out a car that fits my family’s needs. She was in frequent communication with updates of the car’s arrival and made the buying process very easy. I highly recommend working with Amber if you are looking for a Subaru! Thank you for a great experience!
Frank, Renee, and the whole service team were fast, friendly, and professional. They did a wonderful job keeping me informed as my appointment progressed and communicating with me about every step.
Friendly, knowledgeable staff. Good service center hours. Easy to make appointments and to work with
Excellent service. The person that took care of me was very pleasant and professional and ver respectful. If I could give her better than 5 stars I would.
Excellent sales service, no pressure and work with to get you the vehicle you want.
Very friendly, courteous and willing to work with you. Would recommend them to family and friends.
They were all very helpful and answered All my questions… it was like working with family
Excellent customer service, received individual attention. Our sales representative was 100% dialed in with the process. He answered all of our questions and was genuine with the attention given to us.
Lindsay was amazing to work with and beyond helpful. Available when needed and always got our questions answered!!! Beyond satisfied with her knowledge and help buying our new vehicle!
Lindsey was great, understood what we were looking for and our needs. Didn’t pressure us in making a decision
Lindsey was went above and beyond to help me get the vehicle I was interested in and a payment I could live with when I had to turn in my lease
Marc Nagy and West Herr Subaru were awesome to work with. There was no pressure as to what vehicle I wanted. I would highly recommend this dealership
I walked in geared up for the typical grind of buying a car. I was greeted by Lindsay and she walked me over to her office. She asked me my needs and helped me decide on the right Forester. I was pleasantly surprised how easy Lindsay made the whole process. I'll be calling her in the fall when my wife's lease is due.
I had a great experience dealing with Subaru. Paul Naum couldn’t be more pleasant if he tried. Everyone I dealt with was great. Besides that I now have a beautiful car!! Thank you
Excellent customer service! Lindsay is a phenomenal salesperson and a wonderful person to work with. We will continue to work with her on our next purchases!
The Service coordinator Liz was outstanding as was the Sales Manager Martin who assisted in my appointment. Extremely professional.
My salesman Tom Woelfel, has sold me 2 of the 5 Subaru's I've purchased at West Herr. Recently, I purchased a 2024 Crosstrek, which I love! Tom and his peers went out of their way to work with getting me the best deal; having me leaving a very happy person! Tom really listened to what I wanted in my car and there it was, my awesome Crosstreck. Great guy, along with the manager Martin, and Justin, who did the financing Wonderful team!!
West Herr Subaru is an outstanding dealership with excellent performance. My sales consultant, Marc Nagy is extremely professional, and great to do business with.
Excellent service. Everything was clearly explained. Loved the young man who guided me into the garage. He was polite and had a great sense of humor. The shuttle service was great.
Lindsay is awesome! Very knowledgeable and straightforward. She made my car buying experience hassle-free.
As always service was professional, prompt and pleasant. Waiting time was minimal taking potential stress away
Lindsay and Dominic were amazing! I just wish the car buying process didn’t take so long. It’s at least a 6 hour process even if you know what you want
Friendly staff. Low pressure sales. Good inventory. And love my new car. Definitely recommend West Herr Subaru
Friendly, timely ,highly professional staff…always…. from receptionist to diagnostics- happy to answer questions -quick in and out excellent customer service
Always available with all needed information. Kerry Finach is a reliable, pleasant, efficient salesperson. Many thanks.
Took care of me right away. Very supportive, friendly staff. No pressure! Helpful, too. Clean, bright showroom
Very professional. Got us in and out in a little over an hour. Highly recommend.
Fantastic service. Very polite.Wasn't treated like a woman that didn't know cars. My husband worked for Chrysler for many yrs. He taught mr quite a bit about cars. Wish there was a west herr in the Williamsville area
Frank was great, the entire dealership was a pleasure to deal with. Took care of everything we needed
Good customer service, very helpful in locating the car I wanted. Friendly staff. Delivery and pick up appointments timely.
Brad Wong. Good guy. Knowledgeable. Answered questions in a timely manner. Happy to do business with him.
all dealings done with this dealership have been excellent with both staff and service department
This dealership has been AWESOME!!!! Frank is the best maintenance guy.His is not pushy and goes with my budget. Thank You West Herr
Frank was terrific to work with. He was extremely friendly and helpful. He was able to get my Subaru in the same day for service.
Always professional, courteous, and quick service. Very happy that I purchased and service my car at this dealership.
Excellent Sales and Service...friendly, professional, efficient, reliable and clean and hospitable waiting area...I love my Subaru and I am very happy with my Dealership
I walked in with my breath held because I hate going to dealerships. Let me tell you, if all dealerships were like this one, I would have come in sooner. I was treated with the utmost respect and my salesman was totally working for me. I gave him an impossible list and he took task to it. Walked in at 9am sharp, walked out at 1:30pm . WITH THE CAR I WANTED !
The process was efficient and positive. I was given facts to help me not push me to make an informed decision that I am satisfied with.
Frank was awesome. So was the courtesy driver. Frank responded to a small issue with great kindness
I had a very pleasant experience getting my new car. Not a long wait, Dylan was very professional and helpful.
I’m extremely happy with the service and help with any questions that i had. Everyone was very professional. I definitely give them 5 stars!!
Dealer was very friendly, and the service we received was excellent. Marc was ready for us when we arrived. The transaction proceeded very smoothly and quickly.
Friendly Associates, who are always willing to go the extra mile. Lindsey was excellent. Long time customer that will be back!
Excellent Service .. Was in and out within 45 min. Went in for oil change and tire rotation.
West Herr is a well known and reputable dealership. They are very helpful and friendly. This is the only dealership we do business with
Your dealership was very helpful and friendly also, Kelsey lamm o from West herd Ford was very courteous and kind and knew his business
Friendly, experienced, knowledgeable sales and service staff. The service department discovered an error that the "other" Subaru dealerships service department made and corrected it. Easy to work out a great lease deal on my next Outback.
Always professional, and accommodating. Very prompt service. The factory knowledge is very good. Both our cars serviced at West Herr.
Todd has always been professional, has great product knowledge, informative and patient with service explanation.
West Herr at Orchard Park New York is a very nice car deal, Todd is a very nice person, he helped very welll.
Lindsay was very informative and explained the various systems to my satisfaction. Appreciate her technical knowledge of the Subaru electronics and mechanical operations.
Paul Naum helped me find the perfect car for my needs. He was very polite, friendly, funny, and knowledgeable. Thank you Paul!
Paul Naum was very helpful and helped me get into a vehicle that would best fit my budget. Paul is very kind and knowledgeable. I highly recommend Paul if you need to get a new or used vehicle.
West Herr made my purchasing experience the most hassle free car buys experience I have ever had. My family were stuck in a spot that we were unprepared for. Lyndsey Wiepert was amazing. I highly recommend her if you are looking at a Kia or Subaru. She worked with me and my wife to help find the right vehicle to meet our needs. James in financing understood as well and worked with us and both if them made the whole experience more like family than just a normal car buying process.
Good dealership, very nice people. Only one concern - long waiting for the service. We were very satisfied with our last purchase experience.
A friend recommended West Herr. I had a great experience initially with Chelsi, Sales Consultant (Lockport dealership) in test driving several SUV brands. She was very accommodating, patient, kind and very easy to work with! Since I decided on a Subaru Forester, Chelsi and her counterpart Amber, Sales Consultant (Orchard Park dealership), who was equally knowledgeable, efficient and easy to work with, made my new SUV purchase seamless! I highly recommend both Chelsi and Amber and West Herr dealerships!!
Very good communication and knowledge with sales person. Guided me through the entire process and extremely helpful.
Frank was very busy but did a great job making me feel important and service was excellent
Great dealership to work with. Good followup after purchasing the car. Would definitely recommend everyone I dealt with.
Frank was extremely knowledgeable and honest about what my car needed and when. I felt very comfortable with everything about my car when I left the dealership today.
Appointment was on time. Dylan listen to my needs & wants in a car. Addressed concerns. No pressure no back and forth with a 3 person ( a manager)
Great service. They go the extra mile to make sure they repair what’s wrong even if it’s more than anticipated or require ingenuity. Best dealership I have seen.
Staff are professional, explain work to be completed. Work with customers to complete priority repairs and schedule other repairs at a later date so you may budget expenditures. Reasonable wait time. The vehicle drove much better after repairs. Website accessibility is fair, lost the first review, and had to renter it. Unfortunately, the discount coupons came in the mail a couple of days after the work was done. Otherwise, everything went well. Todd was very accommodating to work with.. I'm a repeat customer, I bought my last four cars from West Herr. My son recently bought a car from ...
Outstanding customer service! While I was there for an NYS inspection, Todd reviewed my service needs and was able to accommodate a maintenance service. He estimated the service time to be about 1 and 1/2 hours; my car was ready in just under that. My car was even washed! Happy customer here!
West Herr Dealership cares about every customer including everyone from their sales team to the service department. They are a first class dealership and highly recommend purchasing a car from West Herr. A special shout out to Frank at the Subaru service team. He explained everything to me with detail and work was completed as promised.
Luke at West Herr Subaru made the entire car buying experience easy and in a timely fashion. Everyone there was so nice and friendly. Marty is an excellent person as well. I strongly suggest going to see them at West Herr Subaru! Thank you both for making this experience low stress and carefree.