Customer Testimonials
Always pleasant and helpful. All the staff are friendly, they do great work and always make sure youāre satisfied with any services that have been done.
Very nice remodel! Friendly , knowledgeable attendance & employees! Explained everything & gave a printed transaction of conversations
My service experience was excellent. Cassandra and her team remained in communication with me with estimates and updates.
Lindsay Wiepert os the best. Very patient and pleasant. I would recommend her and West Herr to anyone.
Very accommodating, organized, helpful and understanding. I would do business with them again. Very helpful in understanding the car I purchased.
Great service. Right on time. Nice outdoor waiting area friendly service technicias. Hot coffee for customers
Everyone was super helpful with the process of trading in and purchasing a new vehicle. Nina was on top of everything and helpful along the way, being really transparent and her friendliness shined every time we spoke.
My car needed frame work and the dealership asked Subaru to support the repairs through the Customer Advocate and they did. West Herr paid the rest with a total of no cost to us. I do not know if there was a problem with the material or not, however we greatly appreciated the efforts and results.
Staff is always friendly. My car is always done in a timely manner. Waiting area is clean.
I was pleased with the dealership when I bought my 2024 Subaru Crosstreck. I came there yesterday to service with two issues. was there 90 minutes and they did an update but my issues were not resolved. I than went into sales and they sent Dianna to help me and she sat in my vehicle and resolved my problem the one I was most concerned about. So I'm am writing this to let you know that Dianna is a wonderful representation of your dealership and I'm so happy she helped me. You should be proud to have her as an ...
Knowledgeable, personable, honest, trustworthy, Went above and beyond to satisfy my car buying expectations. Would definitely recommend purchasing a car from them. Worked with a great salesperson Amber and her assistant.
I always have great experiences working with West Herr Subaru. I have purchased my last three cars from them, and they always find what Iām looking for and go the extra mile to fit my budget. I have sent 5 family members over and each has left with a car, so itās not just my experience, itās others as well.
Great professional people. Very nice Waiting room with Great COFFEE!! Thank you as I'm so very happy with my choice of dealer ship.Love my Subaru.
They are the best Service Dealership Iāve experienced in long time. They always go the extra step. Alway recommend them to family and friends!!!
They handled my service quickly and efficiently. Communication was great and overall I am very satisfied.
It is always a good experience but today was exceptional. I decided last minute to get a loaner car and there was no problem. The new set up is impeccable from when you drive in and. To check in. I peeked at the new waiting room and was beautiful next time Iām going to wait for the car and enjoy the waiting room
Impeccable courteous and accommodating staff. I am beyond satisfied and grateful customer. West Hurr is the best dealers I ever dealt with. Thank you West Hurr
Very attentive to your needs. Quick and efficient. Very fast service and comfortable waiting room surroundings
The staff was very efficient. Took my car right in with no wait time. Kept me updated via text with the progress. All the staff were very helpful and polite. I definitely would return to West Herr going forward for future repairs etc.
Always a pleasure working with Cassandra as my advisor & Scott the service manager, never have to worry about not getting the best possible customer service and always a quick & wonderful experience!
Service was quick and easy! Told what was being and completed the job! Did not have to wait long at all.
Kelly Sales spent hours with us to find a car we loved at a price we could live with.
Wonderful experience! Everyone was so friendly, considerate, helpful, and professional. They quickly serviced my vehicle, making sure I was informed and completely satisfied. The whole process from start to finish was exceptional and enjoyable!
West Herr Subaru is far superior to any other Subaru dealership I have dealt with in : courtesy. Quality work, friendliness, and professionalism.
Lindsey W was terrific. She was very knowledgeable about the Forester I purchased. The deal was completed in a day. Highly recommend Lindsey.
Lindsay Wiepert helped me with my first Subaru. Amazing car and great experience with her!
Always a GREAT EXPERIENCE My 2nd Subaru Amber Trost was knowledgeable courteous and very patient in her instructions of the features of my new car Woulf certainly recommend her and the store
Amber was so easy to work with. She is super knowledgeable, professional and accommodating. I would highly recommend her to anyone looking for a new car. This entire dealership was a breath of fresh air after others I have dealt with.
Just another great experience with Lindsay . Sheās very busy. But she does a great job juggling her customers. Thank You
Lindsay Wiepert has helped us in purchasing 3 vehicles and she was GREAT everytime, THANKS
Test drove forester, kelly was very knowledgeable and professional. Will definietly visit when im ready to purchase.
Friendly staff and fast service.Staff used simple words to explain the problem with my car and provided several options to solve the problem. They showed me pictures of the problem. I definitely trust them to fix my car
Great experience covered all the bases and left the dealership in a new 2025 Forester
Excellent service! Staff Is very helpful and friendly! My appointment was on time even though they didnāt have a record of the appointment I made online. But they fit the service for my car in anyway and without complaint!
Very pleased with quality of advice and service provided by all staff, especially Ryan Klass.
West Herr is great!! Lindsay helped me get my last two cars and I could not be happier with the knowledge and guidance she provides. She helped me get into my dream car and made sure every detail was right!
They went out of their way to go the extra mileā¦I had a rental car while they had my car for 2 days. Their generosity helped me to carry on with my busy life! Thank You Subaru! š
I have purchased several vehicles from them always professional and courteous every single time period
We spent the day with Paul at West Herr Subaru. He was fantastic. He was very knowledgeable and helpful. He really made the car shopping experience enjoyable. This was our first purchase from West Herr. We purchased a Subaru Crosstrek. We will absolutely be back for our future needs.
My sales person was amazing, efficient, and very helpful! Canāt say enough about how easy the whole experience was.
I am absolutely in love with the Subaru Crosstrek I got from Lindsay Wiepert! Lindsay, along with Gretchen and David, gave me exceptional service.
Wonderful experience again. I have bought many cars here and am always satisfied. Thank you Lindsey.
Everything was done to make my experience stress free. Frank, the seevice writer, was able to advocate for a free replacement battery, and srcured a loaner vehicle for me. Only downside was that I had to wait nine days for an appointment.
Quality service and excellent communication while I had my vehicle in for service in the Spring.
Like that someone greats you as you drop your car off then you are given to an agent Nicole was very helpful on keeping me informed
Very professional & always courteous. It is always a pleasure to do business with West Herr
Always great service at West Herr. Prompt and courteous service when ever your car needs looking after.
West Herr Subaru has a very fast and efficient service department. Their advisors are friendly and knowledgeable.
Excellent service, professional staff, modern dealership and service department, very welcoming to customers. The noise problem with my 2019 Crosstrek was diagnosed and the car serviced within 24 hours even though I didnāt have a prior appointment. This was a blessing for me as I live 70 miles away from West Herr and they were able to help me in this emergency situation.
Service was very good as usual. Shuttle service and loaner car were very helpful to me
Friendly,,professional ,kept me inform on what was going on ,would recommend your dealership to anyone. Veryclean:
Smooth and easy transaction. The experience was all West Herr from start to finish. Deanna and Kelly hit it out of the park.
Great staff, Communication throughout the entire experience was hassle free. Car looked amazing upon delivery. Thank you
Amber went above and beyond to help us into our 24 Forester Sport from when we first talked in December until April 29th when I walked in the door leaving with our new car. Thank you Amber and when The time comes we will be back
The service department has consistently given my car exceptional/efficient/knowledgeable care at all appts.
The service was excellent. Nice friendly staff. They explained everything in detail about the service and bill.
Very pleased with the staff and their work. Also impressed with the updates in waiting area
I had an emergency repair that needed to be done ASAP. My windows were stuck in down position. They fit me into their schedule. Then they gave me loaner. They were able to fix the problem for a reasonable price. Everyone I dealt with were courteous. Great experience. Nicole was great. The woman who booked my appointment was great.
Lindsay was great. She took her time and showed us several cars and different colors once we decided what car we wanted. She kept us very well informed on when to expect our car. I would highly recommend her to anyone interested in buying a new vehicle.
Service began on time , was completed in the time advised and future maintenance recommended., West Herr Subaru has provided an exceptional car buying and maintenance experience for our family covering at least eight vehicles in the last dozen years.
Matthew Johnson is by far the best salesman I have ever had the pleasure of doing business with. The process was so easy, no hassle, and he delivered exactly what I wanted and made sure to stay within my budget. The car I wanted was not something they had on the lot but he made it happen and quickly. The communication was excellent during the buying process and it was stress free. I always recommend West Herr Subaru but I especially recommend Matt as the go-to guy.
They were honest with me about pricing and spent time helping me decide on a car!
It was a pleasure doing business with Chris Duffy. Will definitely refer family and friends. š
As a first time Subaru customer, Chris Souza made my car buying experience exceptional from start to finish. His knowledge of the product and the various options and vehicle settings were top notch. Thanks Chris, Dave G. (finance) and the rest of the West Herr team.
It's been a year since I visited West Herr Subaru's service dept. The structural changes, as I approached them, were more than practical, they were intelligent. The desks were enclosed, away from the entery deck, which was widened to 2 lanes to get more customers under cover, and prepared for the services needed. But more than structure, the best improvement was service rep Alison Dent. This was my 1st occasion to be waited on by this tech savy employee. She knew my reasons for service, answered my questions, and after the garage "wrenches" had worked on my ...
The rep I worked with was very pleasant and responded quickly with communication updating me as work progressed. I liked the cleanliness of the facility. I think my service rep would have preferred to have fewer guys near the service desk talking sports while she was trying to get the job done.
Our salesman, Tom Woelfel, was very helpful and instructive during our purchase of a new vehicle.
Allison helped me get checked in very quickly and the team got to work right away!
An excellent customer service and very helpful sales consultant. I will recommend this dealership to my family and friends
Had oil change today, Allison provided excellent service. Very nice & professional and enjoyed the snacks
Allison was so nice and got you in and out in really good time. Place was very clean
Brakes were making a grinding sound. Dealer Replaced rear brakes and rotors. Car rides great.
West Herr service was very good. My car was taken in right away for an oil change and inspection. Frank was very helpful.
As always, I found West Herr service prompt, thorough and professional. I recommend them highly.
Amber Trost is very knowledgeable about her product and a complete professional in her work. She demonstrated great attention to detail. Thoroughly enjoyable experience all around and I am enjoying my new Subaru Forester Touring.
The updated service area is fantastic! Also the seating area and cashier.area have so much more room. I had the first oil change on my new Forester and it was free...a nice way to thank me for purchasing my 2023 Forester. I love the staff at West Herr Subaru. They are.so kind, helpful, and knowledgeable. The best place to get you Subaru and service it.
Very clean, and full of very friendly and helpful people and great coffee and snacks
Fast friendly and extremely courteous. They explain everything and there arenāt any surprises . EVER!
Our experience at West Herr was fantastic. Zack C. was very knowledgeable and helpful knowing the ins and outs of car models and features.
My saleswoman, Amber Trost, was great! She helped me assess my wants and needs to make sure I would get the model that fits my needs. Treated great - thank you!
Very helpful and easy to work with. Great sales person, Joanna. Will refer some family.
Even during construction of the facility everything still was smooth sailing. David assisted us through the entire process of getting our new Subaru Outlook. We were really impressed with the process because we were never forced to make a decision or pressured. The Finance manager was easy to work with and again we didnāt feel pressured. Iāve always hated purchasing g a vehicle because it was always a horrible experience. Working with West Herr Subaru in Buffalo was the first time I have enjoyed purchasing a vehicle EVER. I will be a repeat client.
They treated me very good, gave me a rental at no charge and they fixed the problem. Very satisfied
Dave was a pleasure to work with. He responded quickly to our questions. The sales manager seemed very caring.
During the purchase of my Subaru at West Herr, sales consultant Nina Hart and David Gallegoes and the entire Team were professional, friendly, courteous and knowledgeable with information and answering questions. I highly recommend West Herr Subaru.
Everyone at this dealership was extremely helpful, and knowledgeable. I was impressed by the salesmanās ability to pair the best vehicle with my needs. The process to purchase my vehicle was informative, direct and fair.
Nina Hart and the support staff were at the top of their game during the process.
I like the new layout and design with the building. And the workers are just as friendly and helpful!
First class from top to bottom. I would highly recommend west herr Subaru as top choice for your automotive business.
My experience was great! Amber was professional seemed very experienced and knowledgeable. She was helpful and asked what I wanted in a vehicle. Amber gave a number of choices. And we picked out exactly what we wanted!
My wife and I had a great experience leasing our first Subaru. Everyone that we had contact with at the dealership was friendly. Our sales associate Antoine was amazing; A very helpful young man. He made a usually stressful process very simple. There wasn't an annoying negotiating process. We were given a great price offer right away. I'd definitely recommend anyone looking for a vehicle to visit this West Herr location.
Everyone is very nice and great service. Answer all questions and return phone calls and email
Answered all my questions so I could understand the vehicle. Very patient through the whole process. Kept me informed from the time I talked about purchasing until the sale was final. Awesome service.
Great and helpful experience, Emily helped me weigh all of my options and helped me choose the right vehicle
I loved the ability to do the overnight test drives it gave me the confidence in knowing I was buying the right car!
Lindsay did a great job taking care of my needs with my lease of my new Subaru. Everything was ready for me to finalize when I picked up my vehicle. I highly recommend her if you are in the market to lease or purchase a new car.
This particular West Herr Subaru is the most courteous, friendly and helpful dealership I have ever encountered! Everyone here goes above and beyond to make sure you're being well cared for and promptly!
This is the 3rd car I have bought from them and I will continue to go through them as they are always very helpful.