Customer Testimonials

DealerRater logo
DealerRater Dec 8, 2023

I've been very happy with West Herr Subaru from the time I purchased my 2017 Outback. They have always been friendly and honest with me. Their service department is great.

Read at DealerRater

DealerRater logo
DealerRater Dec 6, 2023

They did a good, job. Everything when good. The salesman was very helpful, and the car looked good...

Read at DealerRater

DealerRater logo
DealerRater Dec 6, 2023

All the staff was especially courteous and helpful. Gerardo was very empathetic and kept me current with the progress of the repair. Fortunately, it was a warranty issue, covered fully by Subaru, even with 125000 miles on my Outback. A bad day that turned around thanks to Gerardo !

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

West Herr is great. They were so friendly to me and did an inspection in about 50 minutes. I would recommend them to everyone..

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

My wife and I worked with the "Car Marshall" and Cody had us in a fabulous Subaru Ascend Ltd with 20 minutes just by listening to what we were interested in. Amazing, jus amazing...job well done Car Marshall! Thank-You again, Pam & Jim.

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

Fast friendly efficient employees. Place was clean and inviting even though they are remodeling. Nicole was awesome friendly and helpful with a smile. The experience was one to tell you you to come back.

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

Timely service, advisor was extremely helpful and knowledgeable. His attention to detail and willingness to explain the work was very reassuring.

Read at DealerRater

DealerRater logo
DealerRater Dec 4, 2023

Having purchased several cars from West Herr I can honestly say that when someone is greeted with a warming smile and explains things from the very start to the very end I, have to say that Nicole stepped it up over and above. It has been a very long time since I have been so comfortable talking to someone without being taken for your pocketbook that will make us want to come and have more things done. Nocole is a wonderful asset and she is amazing.

Read at DealerRater

DealerRater logo
DealerRater Dec 3, 2023

I love West Herr Subaru! I have dealt personally with Amanda the Manager and received exceptional and courteous care. The few times I have gone in for service it was efficient and every employee was very friendly. I recently needed a tire replaced and an oil change and Elizabeth from Service was very helpful. I would also like to say that I love my Subaru Forester!

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

The service department goes above and beyond to help you out. Very professional as well

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

My third vehicle from West Herr Subaru. Highly recommend dealing with them! Their no pressure approach is very refreshing and appealing.

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

They were really accommodating and friendly throughout the whole process. When issues came up they handled it efficiently with a great attitude.

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

Very pleased with West Herr Subaru from when I bought my car to my recent service visit. Everyone was very nice & accommodating. I love driving my Subaru.

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

Great people to deal with. They made the process of buying a new Subaru very easy. I highly recommend them. Christopher Duffy was patient and helped me get the car I wanted for s fair price

Read at DealerRater

DealerRater logo
DealerRater Nov 30, 2023

Wonderful experience buying a car from Lindsey. Painless process and she kinda even made it fun.

Read at DealerRater

DealerRater logo
DealerRater Nov 29, 2023

Gerardo was excellent, efficient and fast - much appreciated handling of a recent service appointment. Scheduling took a bit but once booked, smooth sailing!

Read at DealerRater

DealerRater logo
DealerRater Nov 29, 2023

Service department is top notch. Great customer service. Professional and courteous, and service done quickly and efficiently. Shuttle service is very convenient.

Read at DealerRater

DealerRater logo
DealerRater Nov 29, 2023

Very clean and high energy environment. Very positive experience in a usually stressful transaction. Sales representative was very knowledgeable and courteous.

Read at DealerRater

DealerRater logo
DealerRater Nov 28, 2023

Very clean and lots of activity. Service was unplanned but they fit me in. It took less time than expected.

Read at DealerRater

DealerRater logo
DealerRater Nov 27, 2023

Everyone at West Herr Subaru is very helpful and friendly. I feel that I was well taken care of throughout my shopping and purchasing experience! I would highly recommend this dealership!

Read at DealerRater

DealerRater logo
DealerRater Nov 27, 2023

West Herr Subaru has been great with my repair for the gate stay. I use this dealer for all my services and repairs.

Read at DealerRater

DealerRater logo
DealerRater Nov 27, 2023

Service was scheduled quickly and efficiently. Inspection and maintenance performed was to my satisfaction. Got my military discount and picked up repaired vehicle same day.

Read at DealerRater

DealerRater logo
DealerRater Nov 23, 2023

I purchased a car and have had it serviced at West Herr ever since. They are terrific. The service department is top notch; Frank and his technicians are skillful, professional, and thorough in their work. The service is outstanding.

Read at DealerRater

DealerRater logo
DealerRater Nov 22, 2023

I have bought many cars from West Herr over the years. The staff is courteous and helpful. The service department is awesome. The last car I purchased was a Subaru Forrester 2024 and my sales person was knowledgeable and extremely helpful. The facility was clean and they were doing major improvements for the comfort and convenience of their clients. I would highly recommend this dealership!

Read at DealerRater

DealerRater logo
DealerRater Nov 16, 2023

From the moment I stepped in the door, it was a relaxing and efficient process of picking up a Subaru I ordered over the phone. Amber, MacKenzie, and Justin made sure everything was exactly as I wanted it.

Read at DealerRater

DealerRater logo
DealerRater Nov 16, 2023

Nicole is fantastic, she took care my issue immediately…I will be back for a new vehicle for sure . Also a shout out to Todd in service . Honest

Read at DealerRater

DealerRater logo
DealerRater Nov 15, 2023

From purchase to service, West Herr Subaru has always been there for me. I had an excellent buying experience and continue to have pleasant service appointments nearly 8 years later. Thank you for always taking care of your customers!

Read at DealerRater

DealerRater logo
DealerRater Nov 12, 2023

My first experience with West Herr Subaru- Excellent scheduling call handling, service communication and work, timely, great customer service all around. And they honored slightly lower new tire price. Will be back and will recommend to others!

Read at DealerRater

DealerRater logo
DealerRater Nov 11, 2023

Salesman was friendly, knowledgeable about the vehicles and responded to all phone calls and texts in a timely manner. Very customer oriented.

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2023

Went above and beyond — it is clear why West-Herr is such a successful operation!

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2023

Outstanding experience. My sales consultant, Marshall Brady was extremely helpful when I encountered some difficulties with the My Subaru app. He answered all my questions and is a very personable individual. Marshall is a credit to the Dealership and I would not hesitate to recommend him and West Herr Subaru to anyone interested in purchasing a Subaru.

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2023

Yanina was a fantastic salesperson! She responded to all our calls and messages right away and was so pleasant and polite. There is no doubt she loves her job and was so knowledgeable about the service, financing and car itself. I would recommend her to any of my family and friends for their next car purchase. She is professional in all ways and an asset to Werr Herr Subaru of Orchard Park NY

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2023

The service and repair center at West Herr is top notch with their customer support as well as getting the correct work done and done well. Nicole was my assigned service advisor and I couldn’t have asked for a better advisor. She handled all of the issues that my insurance company gave us with quick and professional responses and kept things moving along on her end to minimize any further delays. She was very good at communicating with me throughout the entire repair process as well as being a resource/help with insurance related issues that came up. After ...

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2023

Dealership is clean. All personnel very friendly. Gerardo was pleasant to work with. Explained everything that was done in regards to the recall. Highly recommend West Herr Subaru.

Read at DealerRater

DealerRater logo
DealerRater Nov 8, 2023

Everyone at the dealership was very helpful and welcoming. The best part was there was NO high-pressure Sales! Very willing to work with you within your budget!

Read at DealerRater

DealerRater logo
DealerRater Nov 8, 2023

West Herr Subaru's people have been a pleasure to work with from the first time I walked in just looking for a car, to buying my brand new Imprezza, to yesterday, when I brought my car in for its first oil change (first oil change was on West Herr). Marshall did a great job selling me the car. We took an Impreza out for a test drive. Marshall took me through its paces. I was sold on the Impreza. There were none available so Marshall and I ordered a new car, built to my specifications. When there was an ...

Read at DealerRater

DealerRater logo
DealerRater Nov 4, 2023

Recall issue was addressed. Geraldo was very helpful. Appreciate that he texted me his cell number while I waited.

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

My salesperson David Bauman and the supporting team at West Herr Subaru made a significant effort to make the purchase of my WRX go smoothly and correctly. At the close of the transaction I am happy with my experience and would recommend them to family and friends. They can be trusted to do the right thing.

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2023

Love West Herr! Always easy & professional. Everyone is pleasant & feel confident in the quality work they do.

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2023

Amber was EXCELLENT from West Herr. It was a great experience, she was extremely knowledgeable and friendly and no pressure whatsoever. From walking in the front door to leaving with my new vehicle, could not say enough about West Herr.

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2023

Lindsay knew exactly what I needed and made the most of the limited time I had to get it done! Thank you!

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2023

I was very happy with the service I received on my car. Frank and the sales department was very accommodating to my needs. I would recommend this dealership to a family or a friend!

Read at DealerRater

DealerRater logo
DealerRater Nov 1, 2023

Very pleased with the service experience. Convenient drop off the night before. Good communication during the appointment. Helpful staff at pick up

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

Excellent dealer, I got more discount than Northtown. The saler is very straightforward. highly recommend!

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2023

Friendly sales person, Approachable General Manager who was hands on with customers and interactive with his staff. Car features were thoroughly explained. The whole car shopping experience was very pleasant.

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2023

Everyone was professional and worked hard to find me the vehicle wanted in my price range. No surprises.

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2023

The staff was friendly and the service was efficient , Frank is always a pleasure to work with

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2023

Always very satisfied with care and service at West Herr. I left Northtown years ago and never looked back.

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2023

Excellent Dealership! Marshall Brady was Outstanding. Marshall listened to what my wife and I were interested and immediately we were sitting in the vehicle we purchased. Outstanding! Thank-You Marshall.

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2023

I called and got a drop off appt in less than a week for tires and brakes. Christina was great and efficient setting up the appt and checking on tire availability. Nicole went over the service ticket and answered all my questions. She is friendly and knows her job. My car was finished much earlier than expected and everything done as promised. Service here is A+ and highly recommended. Even during the construction they have their process running smoothly!

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2023

Easy scheduling an appointment time to fit your needs. Fast, reliable and quality service. Courteous ,professional and knowledgeable staff.

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2023

Very personal young lady seemed too know her stuff good at sales she sold me 4 tires.

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2023

I had a great experience buying 2 Subarus at West Herr, but the service has been even better. They have an honest service department staff who have advocated for us, and I recommend them highly.

Read at DealerRater

DealerRater logo
DealerRater Oct 17, 2023

Nicole was helpful and informative with a pleasant demeanor. The service department work was excellent.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Everyone was pleasant knowledgeable and efficient. Offered to get me coffee or donut while I waited.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Had to have the transmission replaced. Elizabeth Brennan did a superb job: friendly, professional, knowledgeable, etc. She made a difficult situation much easier.

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2023

Worked with our salesperson to find the right car with the right features! Lindsay W made sure to keep us updated all the way through the process! Amazing!

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2023

Nicole was very pleasant and professional. My service was done promptly and correctly. I also have to give kudos to the other gentleman (I didn't catch his name) who managed to squeeze my appointment in when I told him that I would be out of town for several weeks and wanted to get it done.

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2023

Service is very good. Brakes were still good and they didn't take advantage of me.

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2023

Fast, professional, friendly, and very easy to work with! Nicole and the technicians made my visit for services an easy trip to the dealership!

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2023

Very good communication , I wasn't spammed with a thousand emails but was always updated on my car and where I stood in the process for getting my issue resloved

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2023

Despite construction renovations in progress, my car service was completed promptly and without any issues.

Read at DealerRater

DealerRater logo
DealerRater Oct 5, 2023

They provided great service when I needed it most. I highly recommend the dealership and there service dept.

Read at DealerRater

DealerRater logo
DealerRater Oct 5, 2023

Ryan Klass was most helpful when I leased my new Forester. This is the second car that I have leased thru Ryan and he answered every question and concern I had. I am a little old lady and he treated me with the utmost kindness and curtesy. Ryan was able to get the beautiful green car that I wanted. West Herr is fortunate to have such a fine young man on their sales team. A. Laurie Brosnahan

Read at DealerRater

DealerRater logo
DealerRater Oct 3, 2023

I had an emergency hood latch issue with my crosstrek. I pulled into the Orchard Park West Herr dealership and Elizabeth actually came out of the building to assess my situation. She made arrangements for a technician to take the car immediately. The repair was minor and corrected. My safety was clearly her priority. A young man named Mike was also very attentive as well. This is my second vehicle with this dealership primarily due to exceptional customer service like this example!!

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2023

Marc and his team were extremely motivated to help us get into a safe new vehicle for our growing family. He showed us beautiful cars in our price range and we were in and out the door. We left more than amazed and happy with our purchase and recommend seeing Marc and his team for all your Subaru needs!

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2023

I h have 2 previous cars from here and would go nowhere else! The best

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Salesman Dillan Kelly was so professional he answered all of our questions and worked hard to get our dream car . I highly recommend anybody who is looking for a car to look no further and go to west herr subaru and ask for Dylan Kelly for excellent service along with the whole sales team .

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Chris Duffey was fantastic! He kept us informed throughout the order process and was quick and responsive. Love West Herr!

Read at DealerRater

DealerRater logo
DealerRater Sep 29, 2023

Super easy to deal with West Herr and John. Pricing was transparent, financing was clear. John is really friendly. I can absolutely suggest you go to him for any Subaru purchase!

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

Just had a great experience leasing a 2024 Crosstrek from Lindsay! She was exceptional in working with me to get a vehicle I’m very happy with. She was so helpful and responsive and no pressure! I certainly appreciated her honest, straightforward manner. I highly recommend working with Lindsay. and West Herr Subaru!

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

Lindsay has been fantastic during every car Purchase I have made. Definitely recommend West Herr Subaru

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

I will only buy from West Herr. They make the car buying process easy! Lindsay W. is attentive to the needs of the customer and is diligent in helping customers get the car they want.

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

Quick and amazing service thanks to my service advisor Elizabeth, quick in and out with attention to detail

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

I appreciated that Tom notified me of a 2023 becoming available after I had agreed to a 2024 purchase.

Read at DealerRater

DealerRater logo
DealerRater Sep 27, 2023

Great service department, wonderful service writers. Always friendly and courteous. Clean. Always a pleasant experience

Read at DealerRater

DealerRater logo
DealerRater Sep 27, 2023

Always great service at West Herr. My service representative Frank agencies, let me know beforehand what was needed. Always pleasant & professional. Exemplary service!

Read at DealerRater

DealerRater logo
DealerRater Sep 24, 2023

They provide excellent service every time. I drive a distance to go to this dealer but it's worth it.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Always excellent service and friendly employees. I have been using this dealership to purchase and service my Subaru cars for 30 years.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Great quality service. Done faster than estimated. Professional staff. Even had donuts and coffee in waiting room.

Read at DealerRater

DealerRater logo
DealerRater Sep 19, 2023

Each time I visit the dealership exceeds my expectations. It happened again today. I got my car back 1 hour earlier than I expected.

Read at DealerRater

DealerRater logo
DealerRater Sep 13, 2023

1. Entire staff, from greeter to service advisor to manager, was friendly and welcoming. 2. Frank (Service Advisor) carefully explained the work at hand, made recommendation for tires. 3. Frank resolved an issue created by a technician at a different West-Herr facility during a pervious service.. He researched the previous visit, explained what had occured and made the situation right. He spent additional time with me on a follow-up call later in the day. He was genuinely concerned about making sure my vehicle and I were well taken care of.

Read at DealerRater

DealerRater logo
DealerRater Sep 13, 2023

Above & beyond to get us the car we wanted - great salesmen & great dealership - would highly recommend

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2023

I had a great experience buying my car and when I brought it in for service everyone was very nice and helpful!

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2023

Thus is the 3rd car I bought and had serviced at West Herr Subaru. It was just a basic oil change, but service was quick and Frank was friendly and helpful. Place is being renovated so I was met by a valet outside. It was raining so he met me at my car with an umbrella. Nice touch! I will continue to do business here and expect to get my next Subaru here when this lease runs out.

Read at DealerRater

DealerRater logo
DealerRater Sep 9, 2023

A sincere thank you to the West Herr Subaru team in Orchard Park for getting my car prepared for a long cross country trip! I had a last minute need and they were able to literally save the day. My experience buying Subarus here has always been first class and their service team went above and beyond. I highly recommend buying your next adventure car here too!

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2023

Thank you, Marc Nagy for a smooth and easy purchase. We love our new Subaru Crosstrek!

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2023

Appointments are timely. Always friendly respectful, and knowledgeable staff. I trust West Herr Subaru and will probably buy another car from them when it's time.

Read at DealerRater

DealerRater logo
DealerRater Sep 5, 2023

Gerardo was nice to deal with. Service was done guick and right. I got in and out quickly

Read at DealerRater

DealerRater logo
DealerRater Sep 3, 2023

Great service even when undergoing construction. I have purchased and serviced my Subarus for the past 25 years and am completely satisfied

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Almost always a good experience at west herr subaru in Orchard park, ny. Generally confident that I’m getting an accurate assessment of status and needs for my vehicle.

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2023

They made buying a new car very easy. No high pressure add ons and clear pricing

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2023

Great service thank you you fixed my car seat in quick time robin miller great sales person made me feel comfotable

Read at DealerRater

DealerRater logo
DealerRater Aug 30, 2023

Knowledgeable staff, friendly greeters and a well oiled machine of everyone there at West herr subaru

Read at DealerRater

DealerRater logo
DealerRater Aug 30, 2023

Professional. Polite. Responsive. Loved Amber Trost. Did everything right. Would recommend to family and friends

Read at DealerRater

DealerRater logo
DealerRater Aug 30, 2023

West Herr Dubaru always delivers best service I would never go anywhere else for cars

Read at DealerRater

DealerRater logo
DealerRater Aug 27, 2023

Working with Marshall was a great experience. He went above and beyond to find me a great car.

Read at DealerRater

DealerRater logo
DealerRater Aug 27, 2023

Great folks to deal with, along with excellent service and courteous assistance. It was a smooth and painless purchase experience.

Read at DealerRater

DealerRater logo
DealerRater Aug 26, 2023

We recently purchased a Subaru Forester from West Herr. Our salesman, Marshall Brady, is to be commended for the great job he did helping us navigate through this process. Our journey had a few twists and turns regarding vehicle selection and timing. Throughout this unusual set of circumstances, Marshall was professional, curtious, and on task at all times. He actually made a difficult transaction very pleasant. Thank you Marshall for the great job that you did. We’d be happy to buy our next car from you ... in about 7 or 8 years! Marshall, after this sale, you are ready for anything! ...

Read at DealerRater


Leave Us A Review