Customer Testimonials
I am a regular customer of WestHerr because they are kind, professional and ethical people.
I hate dealing with car dealerships but they were quick, efficient, polite, very easy to deal with. Everyone had smiles and made you feel well taken care of. Highly recommend!
Service was prompt and thorough. Staff was informative and pleasant. Even the waiting area was good!
Great service , professional support from all staff, Problem solving was excellent. Communication was great with all staff
Everyone was very polite and helpful the showroom was very clean my salesman went above and beyond to help with the lease of my new subaru crosstex
Frank was knowledgeable and kept me informed throughout the entire process. I would highly recommend him.
I walked in with no appointment, was treated with respect and service on my car was taken care of while I waited. It was a busy Friday before a holiday weekend and they took time for me to solve my problem. Thank you.
All wonderful, everyone was energetic and very helpful no questions went unanswered All was awesome thank you
Great team, very pleasant and not pushy sales staff, attractive physical plant, well organized, owner known for substantial investment in the community. Also very good selection of cars, both new and used. Altogether a great place to buy a vehicle. I would have given them 5 stars across the board with one exception- price. In comparing with other Subaru dealerships, I found the listed prices about $400-500 higher. However, I don’t think other dealerships compare on the other aspects of the buying experience. Check prices and compare very carefully re year, exact model/trim level, but if you can negotiate ... Read More DealerRater - May 25, 2025
Love West Herr Subaru. They are friendly and service was prompt. Waiting area is great with snacks, coffee/latte machine and large screen tv.
I’ve always had a great experience at West Herr and this time was no different. Frank took good care of me and his mechanic took good care of my Crosstrek needs. I like reading and drinking coffee in their waiting area but my relaxing time interrupted by Frank explaining everything was taken care of and good to go. Always a pleasure when I have my maintenance done by West Herr.
Most helpful and friendly and professional and determined to help you with your wishes for not only the car but financing according to your budget
This whole new car buying experience was made very transparent at West Herr.I made an appointment on a Friday and by Saturday I was driving my new Crosstrek.The whole negotiation process was straightforward and Chris was excellent in his presentation to me.He answered all my questions and his team was very professional throughout the process. Very happy with my new car! Thanks to all at West Herr. Bill
As a single senior your customer service at West Herr is invaluable! Your vehicles are the safest and one of the best on the road and all employees represent the highest level of professionalism!
Always friendly and professional and efficient...the facility is very accommodating if you wait for your vehicle
Took me in right away on an emergency, and provided great service. I felt as though they actually cared. Professional in every sense of the word.
Dealership is efficient and professional when dealing with customers. My service with them last week was a good experience. I was kept informed throughout the day and made decisions accordingly. Pick up of my car went quickly.
Professional and dedicated to customer service. Helped me get what I wanted rather than trying to talk me into something else.
Marshall was amazing!!!! He was extremely helpful in my decision making as it was a very big purchase! His disposition is very likeable and accomodating. Would buy from him again!!! Great experience!!!
I had my ‘21 Forrester serviced by my regular mechanic for a check engine light. Their diagnosis said that the first thing that needed to happen was to do a software upgrade dictated by a technical service bulletin regarding the camshaft. Since they don’t subscribe to the Subaru updates, I needed to go to West Herr.
When checking in at the dealer, I was very explicit and specific that the first thing I wanted done was to do the update. I was repeatedly told that they preferred to do their own diagnosis, which would be $189. I told them that was ... Read More DealerRater - May 4, 2025
Very pleased with service. Courteous, friendly and timely. Would Highly recommend to family and friends.
Very friendly and helpful with information .People very informative. Paul was very personable and pleasant to deal with.
They have always done an excellent job service my vehicle and have conducted themselves in a courteous and professional manner
Subaru has always put the needs of the customer car shopping first! They make what could be a stressful situation so easy and enjoyable and do what they can to make sure you are happy with the final purchase!
The process was very easy start to finish and the salesman moved through the worst part very quickly, the paperwork! Most importantly the wife loves the car!
Professional, informative, friendly and accommodating describes Mark Nagy who assisted me in the purchase of my Honda HR-V. I have already recommended this dealership to my Mom!!
Marshall Brady was the best sales person I’ve dealt with in my 70 yrs of purchasing a car. I will always go back to him for any other auto as well as tell my family and friends haw good he was
Cassandra did a great job for me. She called subaru and I had my car fixed at no cost to me. What a wonderful surprise! She is professional and easy to work with and I can’t thank her enough!
Very customer oriented which i appreciated. Spent a lot of time with me explaning everything with patience as i am a very detailed oriented person. I feel i got a fair price and worked with me to get there. Highly recommend Subaru.
Like the service received from West Herr. They keep me informed & explain what is going on while serving the car. Will make suggestions when necessary.
Sam in sales gave us options and was easy to work with. The vehicle, a Subaru Forester, seems to be an excellent choice for my needs and WNY weather. I cannot comment on service at this time and I hope I only deal with them for normal maintenance.
This is the 12th vehicle my family purchased from West Herr. Need I say more?
Communication from service deptartment is lacking. Overnight repair estimate took over two weeks to compmete. Requested work still not done.
Very friendly and helpful staff. Facility was very clean and comfortable. This made for a pleasant experience.
Knowledgeable, courteous, prompt, no pressure sales, easy to work with, hoping return visits for service are just as enjoyable
Everyone we spoke to was professional and courteous and went above and beyond to explain features and functions of the new vehicle as well as the loan process and delivery
Brad Wong was very thorough and professional. Spent a lot of time with us to make sure we got a car that we are happy with. The supporting team at West Herr was excellent. We contacted Brad because he provided excellent service the last time we purchased a car 2 years ago.
Willing to work with us. Feel they worked to give us the best deal possible
They where Profesional and courteous. They took good care of the car. The gave me a copy of the video inspection.
Professional,courteous, made the experience and decision fun. They were also very honest and respectful.
I moved from Miami to WNY and I got the safest car from the nicest people. I’m thankful my friend who recommended them. Ish is the best. Ask for him.
Outstanding customer service. Took care of my vehicle and my need for temporary transportation in a timely manner.
We were very pleased with the buying experience at West Herr Subaru!! Bryce Bieler was our salesman, and he was very knowledgeable, personable, professional, and helpful!! Deanna and Dave were also very helpful with the buying process!! We highly recommend the West Herr Subaru dealership!!
I was very pleased with the service I received at this dealership! Everyone was very pleasant and friendly!
I feel they treated me very fairly… they covered a part under my warranty that fell off my mirror and the mirror had to be totally replaced. The service manager handled it very well!
The sales staff was very courteous and helpful with the entire transaction. Paul was a pleasure to work with.
West Herr went above and beyond,professional,friendly I got the car I wanted in days/hours NOT weeks!!
Was in for recall notice on 2025 Subaru Forrester. Service department representatives were informative and did their review in a timely and satisfactory matter.
My wife and I agree, that this has been the most pleasant car buying experience we have ever had. We were cordially greeted by our sales person, Shane Szczesek and sales manager
Martin Willnow, ( Martin was our sales person when we bought our first Subaru Foester in 2004 ) We were treated with dignity and respect by all the staff but especially Shane and Martin. Shane made the process of negotiation pleasant and relaxing In the end we felt that we got the deal that we believed was fair and honest,..not what one would usually experience at the end of purchasing ... Read More DealerRater - Mar 22, 2025
Paul was fantastic. He found me the perfect car quickly. The entire buying process was a breeze.
My service manager, Frank Gengo was awesome . He was very personable, professional, and knowledgeable . He explained everything before and after servicing my vehicle . I trust him 100% . I'd like to compliment the other Frank (don't remember his last name) , who greeted me on arrival, for his very friendly personality .
Marc Nagy provides excellent, stress free service every time. He’s knowledgeable and personable. We wouldn’t go anywhere else. Whether you’re buying or leasing, he’s your guy.
Marshall and his team made the entire car buying experience enjoyable and exciting. The patience with which Marshall worked with my unique trade-in requirements, and then the actual “day of” scheduling and execution, were, simply put, top notch. I could not have been happier and I recommend Marshall and West Herr - great corporate citizens, both - to anyone.
The employees are very conscientious and know their cars and Christopher always listens and gives me great options. Everyone is courteous and accommodating.
Exceptional we were treated like we mattered. Great experience. Answered all questions. Took their time with us.
Amber Trost did a great job with my new Subaru Crosstrek. Excellent service and went the extra mile to complete the sale & pick up of my car!
Everyone at the dealership was pleasant and helpful. Our rep Amber Frost was excellent. She gave us car options and listened to our needs. She was forthcoming with an engine light on our car when it was delivered and focused on us when we were there.
Nicole is the best! She really helped me in my time of need and did everything she could to rectify what could have been a crappy situation! I love when there is accountability, as it adds trust back into the equation for sure and Subaru came through! I’ve been happy with my Subaru for some time now! Hope it lasts me a very long time!
Very pleasant and my auto was done when promised. Would highly recommend and love my Subaru Forester
Pleased with how they handled my needs. I got the vehicle that I wanted & it has everything I need.
The staff is always friendly and polite. My service advisor Jim was very helpful and accommodated my schedule and payment needs
Recently purchased a new Outback at West Herr Orchard Park. We dealt with Lindsay Wiepert throughout the process, and both she and Sales Manager Martin Willnow were a pleasure to deal with. Let’s face it – car buying can be “challenging”, but Lindsay and Martin certainly extended themselves as far as customer service.
Kind, knowledgeable, fun, caring very happy with the service, ok, this is a bit hard…. I’m a brief texter…. Let’s move on….
Friendly sales team and support staff Good price very modern service department. Would recommend Ishtiyaq Ali for salesman
I had an amazing experience in buying a car at this dealership. Marc Nagy was such a good salesman and made the process so smooth.
Kerry sales rep was fab West Herr is terrific dealership comfortable setting fast follow-up
Great dealership to work with. Love working with Lindsay. She kept me up to date on when my vehicle would arrive and went over everything when I went to pick up. Would definitely recommend!
My girl Lindsay W. is fabulous she always comes through perfectly even with complicated transactions. Love my new ride & I refer my friends to her too.
Sales person was great. Delivery was quick. Easy to deal with. Would ise sqme salesperson.
Great people , easy to deal with very capable, highly recommend to anyone looking for a new vehicle.
Excellent! Is the word I would use to describe this dealer and service! My family has been always been taken care of for major service and buying vehicles from the Westherr Subaru Ochard Park Location for many many years. My service advisor Nicole C. was awesome and listened to my issues and was very patient. She was able to take care of an issue I had and provided me updates with the status of my vehicle. I highly recommend!
I will never ever go anywhere else for my vehicles! West Herr is the best in town!
Very comfortable wait for routine maintenance on my Forester. I appreciate the assigned Service Representative I was given that morning and his follow through to checkout and showing me to my car.
Excellent service. Fast efficient. All explained. Friendly. Taken on time.. pleased with seevice. Will return
West Herr Subaru just replaced the starter on my Crosstrek. Nicole, the service representative was extremely helpful and had all the information I needed. The work was done within the predicted time with positive results. The waiting room was clean with plenty of room. Overall a very positive experience
The West Herr dealership is amazing from the purchase of the car to service I Couldn’t ask for anyplace better
Excellent service from everyone there especially our salesperson Paul Naum. Very personable and friendly. He was very knowledgeable about the cars and their features. Everyone we dealt with there was friendly and courteous. I would highly recommend Paul Naum and West Herr Subaru for an exceptional car buying experience.
Great experience. We’ve bought several Subarus from West Herr. Amber Is very knowledgeable and very pleasant to work with.
Went in with a 2016 Subaru Outback to be fixed. Turned out the engine was too far gone to be worth it so I ended up trading it in and getting a nice 2020 Volkswagen Tiguan all wheel drive that day. Couldn’t be happier.
Professional on time with appointment service people very knowledgeable and accommodating prices a little high but worth it
Great service department with a friendly staff. I have all my work done there on both my Subarus.
They are really thorough, kind, explained everything, called with updates on the work that was being done .
Everyone is very nice and helpful. I don’t feel like just another number when I’m there
This is my fifth Subaru from this dealer, I would go nowhere else. Outstanding sales and the best service ever.
Service writer was professional and thorough. Took time to answer questions. I could do without the new (to me) text service summary with video. The summary can not be downloaded. Video was difficult to see. I would rather a few minutes face to face with Service Technician.
Outstanding experience with the lease of our new Subaru Impreza. Not high pressure, but a pleasant and most of all affordable.
I was very pleased with the thorough diagnosis, and correct repair of my car after my dashboard lit up like a Christmas tree. I had taken it to a local repair shop where, for $100, they simply read the codes and said they couldn't reset the Subaru sensors. So I took my car to West Herr Subaru and for a reasonable price they read the same code errors but also inspected the problem, discovered and removed a rodent nest! OH RATS! I exclaimed. But now everything is running just fine. While the hourly rate for the work at West Herr ... Read More DealerRater - Jan 16, 2025
Fantastic experience. The sales representatives were terrific. Justine and her team are the best. She took excellent care of us.
The entire process was so easy and simple everyone was knowledgeable and helpful .absolutely love our new Outback! Matt is a great salesman!
I had geat service! I had a fantastic experience at this location. Thank you so much.
When I went there the truck I was interested in was sold a half hour before, so, Matt Johnson looked for something similar right away, btw the most a salesman has done while looking, and found one in Williamsville and had it brought to Orcard Park location for me to test drive! And, I finally had found what I wanted and loved! From start to end was very smooth. Matt is very nice and personable. Also, Dave from finance was great! He was also very personable and found a bank with less interest for me then we originally thought! It ... Read More DealerRater - Jan 10, 2025
One of the best experiences I've ever had. I will be back for my next vehicle!!
The dealership is fair and works hard in the service dept. to help their customers.
I am continually impressed with the great service provided at westherr. Specifically through the the service representatives, nicole and the service technicians. The problem on my car is pretty tricky and difficult to determine the root cause, through the process of a eliminationIn and deductive reasoning to a level that i've not seen in any other service center, they were able to determine the specific problem and they're going far and above to.ensure I am receiving a proper repair, during the timefrane that they need to receive the parts, they have provided me constant feedback of the ... Read More DealerRater - Jan 4, 2025
Great experience friendly people professional atmosphere highly trained staff made me feel comfortable no pressure
Staff excellent. Katherine Pratt awesome. She is very knowledgeable and goes out of her way to take care of you. David Bauman also very good. Entire staff from receptionist to financial person excellent. Best dealership we ever went to! Only glitch was no veteran compensation for past veterans.
This was my 5th vehicle through West Herr and was by far the best experience so far. They helped me buy the perfect car for my situation with absolutely no pressure. My sales team, Veronica and Chris was awesome! I highly recommend.
Wear Herr Subaru offered excellent costomer care, with attention to respecting our needs and time.
Excellent experience from purchase to delivery. Bryce made the process comfortable and easy. Explained everything in detail and made the process simple and efficient. Deanna greeted us and was able to put my wife and I at ease regarding the buying process. She was available to answer any questions we had. My wife was happy to speak with her and felt comfortable with her knowledge of the process.
I worked with Matt Johnson, he got the deal done and was out the door in 145