Customer Testimonials

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DealerRater May 18, 2024

Very professional & always courteous. It is always a pleasure to do business with West Herr

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DealerRater May 18, 2024

Always great service at West Herr. Prompt and courteous service when ever your car needs looking after.

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DealerRater May 17, 2024

West Herr Subaru has a very fast and efficient service department. Their advisors are friendly and knowledgeable.

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DealerRater May 16, 2024

Excellent service, professional staff, modern dealership and service department, very welcoming to customers. The noise problem with my 2019 Crosstrek was diagnosed and the car serviced within 24 hours even though I didn’t have a prior appointment. This was a blessing for me as I live 70 miles away from West Herr and they were able to help me in this emergency situation.

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DealerRater May 13, 2024

Service was very good as usual. Shuttle service and loaner car were very helpful to me

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DealerRater May 11, 2024

Friendly,,professional ,kept me inform on what was going on ,would recommend your dealership to anyone. Veryclean:

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DealerRater May 10, 2024

Smooth and easy transaction. The experience was all West Herr from start to finish. Deanna and Kelly hit it out of the park.

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DealerRater May 9, 2024

Great staff, Communication throughout the entire experience was hassle free. Car looked amazing upon delivery. Thank you

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DealerRater May 5, 2024

Amber went above and beyond to help us into our 24 Forester Sport from when we first talked in December until April 29th when I walked in the door leaving with our new car. Thank you Amber and when The time comes we will be back

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DealerRater May 5, 2024

The service department has consistently given my car exceptional/efficient/knowledgeable care at all appts.

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DealerRater May 3, 2024

The service was excellent. Nice friendly staff. They explained everything in detail about the service and bill.

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DealerRater May 3, 2024

Very pleased with the staff and their work. Also impressed with the updates in waiting area

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DealerRater May 2, 2024

I had an emergency repair that needed to be done ASAP. My windows were stuck in down position. They fit me into their schedule. Then they gave me loaner. They were able to fix the problem for a reasonable price. Everyone I dealt with were courteous. Great experience. Nicole was great. The woman who booked my appointment was great.

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DealerRater May 2, 2024

Lindsay was great. She took her time and showed us several cars and different colors once we decided what car we wanted. She kept us very well informed on when to expect our car. I would highly recommend her to anyone interested in buying a new vehicle.

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DealerRater May 1, 2024

Service began on time , was completed in the time advised and future maintenance recommended., West Herr Subaru has provided an exceptional car buying and maintenance experience for our family covering at least eight vehicles in the last dozen years.

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DealerRater Apr 27, 2024

Matthew Johnson is by far the best salesman I have ever had the pleasure of doing business with. The process was so easy, no hassle, and he delivered exactly what I wanted and made sure to stay within my budget. The car I wanted was not something they had on the lot but he made it happen and quickly. The communication was excellent during the buying process and it was stress free. I always recommend West Herr Subaru but I especially recommend Matt as the go-to guy.

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DealerRater Apr 25, 2024

They were honest with me about pricing and spent time helping me decide on a car!

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DealerRater Apr 25, 2024

It was a pleasure doing business with Chris Duffy. Will definitely refer family and friends. 👍

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DealerRater Apr 22, 2024

As a first time Subaru customer, Chris Souza made my car buying experience exceptional from start to finish. His knowledge of the product and the various options and vehicle settings were top notch. Thanks Chris, Dave G. (finance) and the rest of the West Herr team.

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DealerRater Apr 21, 2024

It's been a year since I visited West Herr Subaru's service dept. The structural changes, as I approached them, were more than practical, they were intelligent. The desks were enclosed, away from the entery deck, which was widened to 2 lanes to get more customers under cover, and prepared for the services needed. But more than structure, the best improvement was service rep Alison Dent. This was my 1st occasion to be waited on by this tech savy employee. She knew my reasons for service, answered my questions, and after the garage "wrenches" had worked on my ...

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DealerRater Apr 16, 2024

The rep I worked with was very pleasant and responded quickly with communication updating me as work progressed. I liked the cleanliness of the facility. I think my service rep would have preferred to have fewer guys near the service desk talking sports while she was trying to get the job done.

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DealerRater Apr 16, 2024

Our salesman, Tom Woelfel, was very helpful and instructive during our purchase of a new vehicle.

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DealerRater Apr 16, 2024

Allison helped me get checked in very quickly and the team got to work right away!

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DealerRater Apr 15, 2024

An excellent customer service and very helpful sales consultant. I will recommend this dealership to my family and friends

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DealerRater Apr 14, 2024

Had oil change today, Allison provided excellent service. Very nice & professional and enjoyed the snacks

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DealerRater Apr 14, 2024

Allison was so nice and got you in and out in really good time. Place was very clean

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DealerRater Apr 13, 2024

Brakes were making a grinding sound. Dealer Replaced rear brakes and rotors. Car rides great.

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DealerRater Apr 13, 2024

West Herr service was very good. My car was taken in right away for an oil change and inspection. Frank was very helpful.

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DealerRater Apr 12, 2024

As always, I found West Herr service prompt, thorough and professional. I recommend them highly.

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DealerRater Apr 12, 2024

Amber Trost is very knowledgeable about her product and a complete professional in her work. She demonstrated great attention to detail. Thoroughly enjoyable experience all around and I am enjoying my new Subaru Forester Touring.

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DealerRater Apr 11, 2024

The updated service area is fantastic! Also the seating area and cashier.area have so much more room. I had the first oil change on my new Forester and it was free...a nice way to thank me for purchasing my 2023 Forester. I love the staff at West Herr Subaru. They are.so kind, helpful, and knowledgeable. The best place to get you Subaru and service it.

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DealerRater Apr 11, 2024

Very clean, and full of very friendly and helpful people and great coffee and snacks

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DealerRater Apr 6, 2024

Fast friendly and extremely courteous. They explain everything and there aren’t any surprises . EVER!

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DealerRater Apr 5, 2024

Our experience at West Herr was fantastic. Zack C. was very knowledgeable and helpful knowing the ins and outs of car models and features.

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DealerRater Apr 4, 2024

Very helpful and easy to work with. Great sales person, Joanna. Will refer some family.

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DealerRater Apr 4, 2024

My saleswoman, Amber Trost, was great! She helped me assess my wants and needs to make sure I would get the model that fits my needs. Treated great - thank you!

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DealerRater Apr 3, 2024

Even during construction of the facility everything still was smooth sailing. David assisted us through the entire process of getting our new Subaru Outlook. We were really impressed with the process because we were never forced to make a decision or pressured. The Finance manager was easy to work with and again we didn’t feel pressured. I’ve always hated purchasing g a vehicle because it was always a horrible experience. Working with West Herr Subaru in Buffalo was the first time I have enjoyed purchasing a vehicle EVER. I will be a repeat client.

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DealerRater Apr 3, 2024

Our salesman was on top of everything. He didn’t waste our time because he understood the assignment. Get in and get out was the goal and he made sure our goal was met. Best experience purchasing a vehicle and I’m hate dealerships. I’m from Rochester but I’ll be a repeat customer. Our salesman and his sidekick in training were fun and down to earth. The finance manager was the first one I’ve EVER trusted. It is a great place to purchase a vehicle. Feel free to give me a call and I’ll tell you ...

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DealerRater Apr 2, 2024

They treated me very good, gave me a rental at no charge and they fixed the problem. Very satisfied

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DealerRater Apr 1, 2024

Dave was a pleasure to work with. He responded quickly to our questions. The sales manager seemed very caring.

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DealerRater Mar 31, 2024

During the purchase of my Subaru at West Herr, sales consultant Nina Hart and David Gallegoes and the entire Team were professional, friendly, courteous and knowledgeable with information and answering questions. I highly recommend West Herr Subaru.

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DealerRater Mar 31, 2024

Everyone at this dealership was extremely helpful, and knowledgeable. I was impressed by the salesman’s ability to pair the best vehicle with my needs. The process to purchase my vehicle was informative, direct and fair.

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DealerRater Mar 30, 2024

Nina Hart and the support staff were at the top of their game during the process.

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DealerRater Mar 29, 2024

I like the new layout and design with the building. And the workers are just as friendly and helpful!

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DealerRater Mar 28, 2024

First class from top to bottom. I would highly recommend west herr Subaru as top choice for your automotive business.

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DealerRater Mar 28, 2024

My experience was great! Amber was professional seemed very experienced and knowledgeable. She was helpful and asked what I wanted in a vehicle. Amber gave a number of choices. And we picked out exactly what we wanted!

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DealerRater Mar 28, 2024

My wife and I had a great experience leasing our first Subaru. Everyone that we had contact with at the dealership was friendly. Our sales associate Antoine was amazing; A very helpful young man. He made a usually stressful process very simple. There wasn't an annoying negotiating process. We were given a great price offer right away. I'd definitely recommend anyone looking for a vehicle to visit this West Herr location.

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DealerRater Mar 28, 2024

Everyone is very nice and great service. Answer all questions and return phone calls and email

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DealerRater Mar 28, 2024

Answered all my questions so I could understand the vehicle. Very patient through the whole process. Kept me informed from the time I talked about purchasing until the sale was final. Awesome service.

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DealerRater Mar 28, 2024

Great and helpful experience, Emily helped me weigh all of my options and helped me choose the right vehicle

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DealerRater Mar 27, 2024

I loved the ability to do the overnight test drives it gave me the confidence in knowing I was buying the right car!

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DealerRater Mar 27, 2024

Lindsay did a great job taking care of my needs with my lease of my new Subaru. Everything was ready for me to finalize when I picked up my vehicle. I highly recommend her if you are in the market to lease or purchase a new car.

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DealerRater Mar 27, 2024

This particular West Herr Subaru is the most courteous, friendly and helpful dealership I have ever encountered! Everyone here goes above and beyond to make sure you're being well cared for and promptly!

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DealerRater Mar 23, 2024

This is the 3rd car I have bought from them and I will continue to go through them as they are always very helpful.

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DealerRater Mar 22, 2024

Good Dealership & getting better with construction upgrade. Willing to add the accessories wanted.Fair pricing without strongarm tactics.

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DealerRater Mar 22, 2024

They got me in right away and addressed my car concerns. My advisor, Frank, was very helpful and professional.

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DealerRater Mar 20, 2024

Alison in service is wonderful to work with the new larger bays. Make dropping off the car so much easier.

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DealerRater Mar 20, 2024

Excellent dealership. Everyone from the person who answers the phone, to the service department especially Lorie Petrie and Scott Hornberger, to sales and the parts dept. They are friendly, polite, knowledgeable and very professional. I get great service at West Herr each time I go. My last time there I had a problem with my tires. Scott went over and above to get me a satisfactory resolution. I have been with West Herr for ten years. I will continue to do so. I highly recommend this dealership for all your Subaru needs.

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DealerRater Mar 19, 2024

Attentive professional people who went out of their way to make sure my service experience was the best i have ever had thank you so much!

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DealerRater Mar 18, 2024

Salesperson Tom Woelfel was so patient with me and knowledgeable with my many questions. That is alot considering I haven't purchased a car in 12 yrs and was most annoying with the color! I am so happy with my purchase of my 2024 Forester Limited. Thank you Tom, keep up the great work. West Herr is fortunate to have you representing them.

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DealerRater Mar 17, 2024

I always get great service at West Herr Subaru. They provide great service each time I go for service.

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DealerRater Mar 15, 2024

Pleasant and professional staff. Made me feel like I was the only person they needed to assist with a car issue. I didn’t feel rushed. I felt as if I was important to them

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DealerRater Mar 15, 2024

Dealership is excellent.Frank and staff veru efficient, friendly, courteous, knowledgeable. All questions answered and explanations were clear.

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DealerRater Mar 13, 2024

Frank, Michael and Rene are awesome to work with! All service technicians are respectful and friendly and address the customer’s concerns in a timely manner. I appreciate the availability of a loaner vehicle when service requires additional time. 10+ years working with this dealership and I know I can count on Quality service every time!

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DealerRater Mar 12, 2024

I took my 2024 Forester in its 1st maintenance. It was very efficient & easy. My service advisor was Lori & she was very nice & friendly. Matt in sales helped me with a question about my hatch. I am very satisfied with my service at West Herr Subaru.

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DealerRater Mar 10, 2024

When I arrived everyone was very helpful and immediately took care of my problems. I have been dealing with you folks for abt 10 years and have never been disappointed.. Thanksfor all your help.

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DealerRater Mar 10, 2024

Always courteous and pleasant to do business. Warranty approval took a little too long to receive.

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DealerRater Mar 9, 2024

Easy drop off. Good check in. My auto was checked in, we discussed needed repairs.

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DealerRater Mar 8, 2024

Purchased a Subaru Forester from West Herr Subaru on March 7, 2024 after test driving several vehicles from different dealerships. I highly recommend West Herr Subaru and our salesperson, Marshall Brady, as he was professional, knowledgeable, and excited to sell their vehicles.

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DealerRater Mar 7, 2024

West Herr Subaru provided outstanding professional service repairing my 2019 Subaru Forester. My vehicle runs great again. I am very appreciative of the Service Advisor Nicole Candelario who went above and beyond exceeding expectations and assisting with obtaining warranty coverage assistance for the repairs. I am a Registered Nurse with the VNA Infusion Therapy team and need my vehicle to provide patients care in their homes. West Herr repaired my car and I was able to provide care without interruption. I highly recommend West Herr Subaru for your next vehicle. Thank you West Herr!!! Bob Schneider RN

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DealerRater Mar 7, 2024

Everyone was very knowledgeable about the car and the warranty. It made for a very pleasant experience with no stress.

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DealerRater Mar 7, 2024

Even with some turmoil and noise from construction, everything went as smooth as could be. Very happy so far.

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DealerRater Mar 6, 2024

Subaru dealership was a very pleasant experience. And loved the car wash afterwards it is a nice touch

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DealerRater Mar 5, 2024

They never fail. Very professional and very detailed. It has always been a good experience.

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DealerRater Mar 4, 2024

Very happy with my experience, the place is busy and staff is professional. They made my out of state purchase so easy!!!

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DealerRater Mar 3, 2024

Always friendly, professional, always feel welcome, facilities are always clean, great coffee, modern inside, and out, highly recommend!

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DealerRater Mar 2, 2024

Tom Wolfe did an excellent job throughout the process start to finish with my wife and myself!

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DealerRater Mar 2, 2024

When my car was there last,Frank called to explain what service was needed as I had a question about the repair, He answered all questions quickly and accurately.

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DealerRater Mar 1, 2024

I started my search at West Herr ford/Lincoln. Tim was my salesman, he was very helpful and knowledgeable. He went above and beyond. My search ended up at West Herr Subaru. I started looking for a used vehicle and ended up buying a new Subaru.At the Subrru dealer Mckenzie took over from Tim. Mckenzie took care of the paperwork and went over the interior systems of the new Subaru. Mckenzie was great also

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DealerRater Mar 1, 2024

West Herr Subaru worked with me for a decent deal, even through they are not a participating dealer through my Union benefits

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DealerRater Mar 1, 2024

Frank at West Herr Subaru is the best. He is knowledgeable, patient, and completely trustworthy. Whenever I bring my car in for service, I know it’s in good hands with him.

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DealerRater Mar 1, 2024

It was a pleasure working with Ryan Klass. I appreciated the advice and time on the purchase of a CPO Subaru.

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DealerRater Feb 29, 2024

Love my new Subaru Forester. After about a dozen test drives and hours of research, I landed on the Subaru. Drove it. Loved it. Bought it. Best vehicle decision and purchase experience I've ever had... and I've purchased many vehicles!!!

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DealerRater Feb 28, 2024

Everyone is very pleasant, the work was done correctly and promptly. I had a few questions about my new car, and they took the time to answer them and explain everything to my satisfaction.

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DealerRater Feb 24, 2024

Wonderful and thorough experience at West Herr Subaru. Shane was a dedicated salesperson who never made us feel like we were a bother in our 6hrs together (we had some complications that were not West Herr’s fault) and they bought my daughter and I lunch. I will definitely be back.

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DealerRater Feb 23, 2024

Service area and personnel were excellent, Car was available and delivered within the original estimated time frame

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DealerRater Feb 22, 2024

Frank at West Herr is a great person to deal with, I got my new Crosstrek's first oil change today , I had a appointment so no waiting, friendly and professional service,Everyone there was very courteous and I was done in no time, Very satisfied and would recommend to anyone.

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DealerRater Feb 22, 2024

Fast and friendly service. They are in the process of remodeling the dealership and it’s going to be really nice when it’s complete!

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DealerRater Feb 21, 2024

They took me in at the last minute for an oil chang and tire rotation, took me to work and had my car done before lunchtime

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DealerRater Feb 20, 2024

Marc Nagy at WestHerr Subaru made my leasing experience as enjoyable as possible. I turned in the car that my late husband had leased from him three years ago and was very apprehensive, since I had never done this alone before. He was very professional, yet also showed great empathy. A great pleasure to work with and I couldn’t be happier with my new car!

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DealerRater Feb 20, 2024

Ryan Klass is a very professional sales person. Made the entire purchase and delivery process very enjoyable. Would to all friends and family.

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DealerRater Feb 20, 2024

Frank and team at West Herr did a great job servicing our Legacy. They have a loaner while it was in the shop. Quick and courteous

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DealerRater Feb 20, 2024

My recent car buying experience was exceptionally smooth and satisfying. From initial research to driving off the lot, the entire process exceeded my expectations. The knowledgeable and friendly staff, transparent pricing, wide selection and efficient process made it a truly satisfying experience. I would highly recommend this dealership to anyone in search of their next vehicle. I'm thoroughly enjoying my new car and grateful for the exceptional service provided by West Herr Subaru, special thanks to Mr. Ryan Klass and Mr. Bill Vogel. Thank you for making the car buying process stress-free and enjoyable!

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DealerRater Feb 19, 2024

Nicole is sweet and very accommodating whenever we need service and fit my car in with a loner to do the work on my vehicle. Highly recommend this Subaru dealership at west herr thanks again for a job well done

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DealerRater Feb 17, 2024

Excellent prompt service. I called yesterday and got an appointment right away. Nicole the Service Advisor checked me in, Roger have me a ride home and the technician was terrific.

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DealerRater Feb 16, 2024

Allison was very helpful and accomodating. Her service is exemplary and I will definitely go back.

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DealerRater Feb 15, 2024

Service excellent. Like the loaner to use while service was being done. They were prompt as to the time when service would readt

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DealerRater Feb 14, 2024

Westherr was able to get me in right away for a vehicle issue I was having. They provided me with a loaner and were great to work with. They were able to order a part and make the nessarry repairs in a ti.e fashion. Nicole the service rep was awesome. Very professional, and thorough and made me feel like a valued customer.

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