Customer Testimonials
I would definitely come back for my next vehicle. David is an awesome car salesman, listened to everything I wanted .
Fantastic experience. The sales representatives were terrific. Justine and her team are the best. She took excellent care of us.
The entire process was so easy and simple everyone was knowledgeable and helpful .absolutely love our new Outback! Matt is a great salesman!
I had geat service! I had a fantastic experience at this location. Thank you so much.
When I went there the truck I was interested in was sold a half hour before, so, Matt Johnson looked for something similar right away, btw the most a salesman has done while looking, and found one in Williamsville and had it brought to Orcard Park location for me to test drive! And, I finally had found what I wanted and loved! From start to end was very smooth. Matt is very nice and personable. Also, Dave from finance was great! He was also very personable and found a bank with less interest for me then we originally thought! It ...
One of the best experiences I've ever had. I will be back for my next vehicle!!
The dealership is fair and works hard in the service dept. to help their customers.
I am continually impressed with the great service provided at westherr. Specifically through the the service representatives, nicole and the service technicians. The problem on my car is pretty tricky and difficult to determine the root cause, through the process of a eliminationIn and deductive reasoning to a level that i've not seen in any other service center, they were able to determine the specific problem and they're going far and above to.ensure I am receiving a proper repair, during the timefrane that they need to receive the parts, they have provided me constant feedback of the ...
Great experience friendly people professional atmosphere highly trained staff made me feel comfortable no pressure
Staff excellent. Katherine Pratt awesome. She is very knowledgeable and goes out of her way to take care of you. David Bauman also very good. Entire staff from receptionist to financial person excellent. Best dealership we ever went to! Only glitch was no veteran compensation for past veterans.
This was my 5th vehicle through West Herr and was by far the best experience so far. They helped me buy the perfect car for my situation with absolutely no pressure. My sales team, Veronica and Chris was awesome! I highly recommend.
Wear Herr Subaru offered excellent costomer care, with attention to respecting our needs and time.
Excellent experience from purchase to delivery. Bryce made the process comfortable and easy. Explained everything in detail and made the process simple and efficient. Deanna greeted us and was able to put my wife and I at ease regarding the buying process. She was available to answer any questions we had. My wife was happy to speak with her and felt comfortable with her knowledge of the process.
I worked with Matt Johnson, he got the deal done and was out the door in 145
We had a day time running light go out on our 2025 outback, they replaced the whole assembly and checked the tires to make sure there were no leaks
They work to make the customer happy with the service they provide and they do a good job at it. They listen to the customer and make it happen so the customer is happy.
West-Herr is excellent for services. However, I am really disappointed that Subaru itself totally ignored the underpowered battery problem that was ongoing for several years, and chose to not even acknowledge the issue despite class action lawsuits, which I knew nothing about until all deadlines had passed. Something to think about in the future.
Great service. James Fogerty was exceptional and knowledgeable his job. It was a pleasure to do business with him
Thirty months ago I purchased my first Subaru from this dealership. It was very smooth transaction and their staff is great. Now I returned a week ago and was introduced to Paul Naum. My last purchase was from Paul M so hopefully I thought this was a good omen. My hopes were answered. I explained what I was interested in leasing and my new Paul found exactly what I was looking for and made a pain free fair deal. It was very pleasant. I've been buying and leasing cars for more than 50+ years and West Herr has been my ...
Friendly and took care of me quickly. It was a very good experience. I'd see them again.
They were very pleasant and Jim was wonderful I wasn't feeling well and he was great!He explained everything very well wishing alot more were like him in other places ! Thank you Jim
I was satisfied with the service I received, Frank listened to my concerns regarding my 2025 Forester. The sensor that was causing the issue was located and Frank advised me the part was ordered. Thank you Frank.
They are very knowledgeable and helpful. James, in the service department listened to our questions and was very patient.
West Herr Subaru and Sam P. And his team were wonderful from beginning to end to help us buy our new Subaru. They went out of their way to make sure we left with the car we really wanted. Canāt say enough good about them! Thank you West Herr Subaru and Sam and team!
Samuel at West Herr Orchard Park was a pleasure to work with. Very responsive and the process of buying my used car was quick and easy.
The service was great. Everyone was helpful, friendly and professional. They were able to answer any question. We waited for an installation of a remote car starter, in the comfortable waiting area. Thanks for the great and quick service. Linda
My appointment had great service. Waiting time was shorter than I expected. Mechanics are top notch.
Listens to your concerns. Thorough inspection with video sent to your phone. Appreciated the loaner.
Ryan and everyone at West Herr Subaru went above and beyond to get us into the car we were looking for
Love the entire staff! The service department especially has gone above and beyond delivering high quality care to my vehicle and to my family!
frank was very professional and went out of his way to service me was out in 1 hour
The Service desk was very helpful, professional and early on the tentative time on finishing up our SUV!
Customer service is top notch! My recent purchase & service experiences were outstanding. Iāve purchased several vehicles through West Herr Subaru in Orchard Park & keep returning because of their customer service. Their service department is quick, efficient & has resolved any challenges Iāve had over the years.
They were extremely helpful and reasonable. All my questions were answered and very prompt with communications.
This is our second purchase from West Herr.. and it was a fantastic experience. Chris, our salesperson, was great to work with, found us trucks with our personal criteria and not pushy at all. The finance "expert", Dave, was also not pushing extra sales on us either. We will DEFINITELY be back!
Great experience. Nice car and great price. Highly recommend this dealer and salesman Brad Wong!
Connor was my salesperson. Incredibly responsive, easy going, low pressure, and customer-focused. Went above and beyond, and I got the car I wanted at the best price for me. The whole experience was stress-free, smooth, easy, and successful. Very satisfied customer. š THANK YOU, Connor, Kelly, and Justin!
Extremely nice staff! Made my first time purchasing a very fun and enjoyable. Fast and easy.
Nicole was very knowledgeable and courteous. The visit was a very positive experience. Thank you very much!!
Lindsay helped us find the right vehicle to suit our budget. We are so thrilled with our (new to us) 2021 Subaru Outback!
Worst scenario, $700, best $50. I told Nicole there was no way I could afford that kind of cost right now, so she explained my options. Now, I know Iāll need to spend the $700 soon to maintain my vehicle, but they found out a tire could be patched and I have a little time on my other issue to save up! Good customer service happens, but great customer service is priceless! Thank you Nicole and West Herr Subaru for wonderful work caring so much about us defenseless customers. Iāve been taken advantage of before, but here you are treated with ...
Nicole was great, pleasant, courteous, attentive. New customer waiting area was very nice, 1,000% improvement over previous room.
Pleasant friendly and knowledgable staff made purchasing a certified preowned Subaru easy and stress free experience.
Christopher was a huge help working eith my husband and I to get what we wanted and within our price range! We have gone through Christopher before and will continue to do so
The drive in service area is great feature. Nicole the service advisor was professional, knowledgeable and helpful. Appreciated the loaner vehicle while service was being performed.
Very professional experience. Clean and organized service intake and lounge areas. The work to be performed and the status of that work communicated well.
They were kind and courteous and responsive to all my questions and knowledgeable about the product
Ryan was very helpful, polite and friendly, as were everyone who helped him get everything done quickly. Weāve dealt with West Herr for 30 years and we wouldnāt go anywhere else.
Service center clean and staff were friendly. Was given explanation of all issues with my service
Very responsive and eager to assist. We were lucky to have Ish as our service agent - he was friendly, knowledgeable, and genuine.
The staff is friendly and helpful. The routine service was done in a timely fashion Checking in was easy.
Everyone is always super friendly and shows signs of urgency. Cassandra made my visit very quick and easy.
The sales and support staff were professional, helpful and knowledgeable. They were friendly and helpful.
Service appointments are easy to schedule. Work is explained. You feel confident that the work is necessary and not just an add-on to make money
They took there time to make sure the car was right , very friendly and knowledgeable, nice to work with
Caring, polite, concerned, gave me a loaner to use, all of the attributes you want in a car emergency
From test drives to delivery the whole process was made comfortable by the sales team members Matt Johnson and Deanna Morales. They had a good handle on inventory and made the whole purchase process easy. Matt was able to find a 2025āSubaru Forester that had the features wanted and allowed me to add a few accessories that I felt were necessary. Iām already set for my first maintenance appointment facilitated by them. My trade was valued at a fair price. I had a great overall experience with Matt assisted by Deanna.
I have had my Subaru serviced twice. Cassandra and Tom are the best 5 stars.
Christopher my sales person was very professional and tried to get me the most affordable deal for my trade in. I was able to buy the suv at an affordable price. Very pleased. West Herr Suburau has a great selection of vehicles.
What a great place to purchase a car.our salesman was Samuel petkovsky and what true professional! He made our car buying experience a breeze! No hassle,no pressure,very informative, and knowledgeable and caring. And matt hummell was true blessing to deal with.i will tell all my friends what a awesome place to look for your next vehicle. Thank you west herr Subaru for a job well done!!
Came in with break problems and disgusting mice damage. They were thorough and did all the work despite being close to their time off.
The process with Matt was very easy and everything was explained thoroughly making it fun to purchase a new vehicle
Very good service, attention to detail, explains all repairs. Frank the service coordinator was excellent!
Great service, fast and efficient. Jim Fogerty in service dept was the best, friendly, helpful and knowledgeable. Amber Trost best sales person ever. Amber very knowledgeable and cares. Wonderful human.
Matt DiPasquale with West Herr Subaru was a great salesman. He must have let me test drive several cars before I decided which one I wanted. I never felt like I was working with a sleazy salesperson- he was honest, super helpful, and an all around nice guy just trying to make my experience a special one. Thanks Matt; I love my new Outback 2025!
West Herr Subaru has been a pleasure to deal with. The staff is courteous and service is exceptional. I highly recommend them if you're thinking about purchasing a Subaru.
On time service. Very pleasant and respectful customer service. I was not hit with extra expenses.
Great experience. Clear communication and great service. Easy and smooth drop off and pick up.
Professional, friendly, and knowledgeable employees. Nice waiting area with newly added wall art of deers in the woods! Enjoying my new tires.
Cal was outstanding with providing us with several options and was very accommodating.with his time and patience.
Everyone there was very friendly. Amber Trost is a very knowledgeable salesperson she helps you get the vehicle that you truly want.
My salesman Marshall was great at making my buying experience painless . Laid everything very well .
Great service department. They always strive to get your vehicle serviced correctly and efficiently. Unfortunately we are leaving for our home in Florida and they couldnāt repair our vehicle because parts were not in stock and were 7 to 10 days out. We will have our dealer in Florida do the repairs. Our service advisor Frank did a great job trying to find the parts locally but parts were not in stock at any dealers in western New York
This asked specifically about James and Iām not sure which one of the people I spoke to was James.
I always take my Forester for servicing here,; Cassandra was extremely helpful to me with her professional advice and I am now confident that my vehicle is in tip-top shape for another trip 'Out West'. She had 'the best's technician work on my vehicle and I am completely satisfied with my experience!
ALWAYS!!! GR8 SERVICE AND EMPLOYEES! JAMES FOGERTY IS AN ASSET TO YOUR COMPANY .. courteous and very concerned about my issue..šš»ā¤ļøšš»
Service dept is very knowledgeable and pleasant. We are very satisfied with the communication and service.
Inspection was overdue and got me in the same day. Took less than 20 minutes.
Staff very friendly and helpful. Waiting area very clean with complimentary drinks and a TV to watch while you wait. Areas clearly marked so you know where to go. The only issue I had was when I pulled into the service area, I told the staff that person that there was a ticking noise under my hood when I shut off my vehicle. He immediately dismissed it and said it was probably my engine being hot. I have had many vehicles over the years and not one of them ever made this noise. When my oil change was done and ...
The dealership was nicely remodel and clean. The associate were all nice. I would buy from there again.
The appointment was great. We were greeted in a timely manner . Every thing was done to our satisfaction.
Great customer service. Kind and attentive. They try to do whatās right. Would recommend
I came in for my first car service appointment. James was polite, thorough and efficient. He kept me informed as they did the work on my car. He explained everything they did to my car to me. I was very pleased with my service appointment.
Of all the Subaru dealerships in the area, including another west Herr, this was the only one willing to try to get us in asap. They were as accommodating as they could be, and my car was done the next day.
They truly prioritize customer service above all else. From start to finish it was a premium experience!
Very fair, no pressure, extremely friendly and informative. I highly recommend West Herr Subaru. You won't be disappointed.
Took my Impreza in for inspection. Couldn't be more pleased with the experience from start to finish. Thank you, Jim for all you did for me, including the scheduling of my recall appointment. Love the new waiting area. I give your hot chocolate with milk an A+'
Very great service and all questions were answered promtly and thoroughly. Nice place to buy a car.
Always pleasant and helpful. All the staff are friendly, they do great work and always make sure youāre satisfied with any services that have been done.
Very nice remodel! Friendly , knowledgeable attendance & employees! Explained everything & gave a printed transaction of conversations
My service experience was excellent. Cassandra and her team remained in communication with me with estimates and updates.
Lindsay Wiepert os the best. Very patient and pleasant. I would recommend her and West Herr to anyone.
Very accommodating, organized, helpful and understanding. I would do business with them again. Very helpful in understanding the car I purchased.
Great service. Right on time. Nice outdoor waiting area friendly service technicias. Hot coffee for customers
Everyone was super helpful with the process of trading in and purchasing a new vehicle. Nina was on top of everything and helpful along the way, being really transparent and her friendliness shined every time we spoke.
My car needed frame work and the dealership asked Subaru to support the repairs through the Customer Advocate and they did. West Herr paid the rest with a total of no cost to us. I do not know if there was a problem with the material or not, however we greatly appreciated the efforts and results.
I was pleased with the dealership when I bought my 2024 Subaru Crosstreck. I came there yesterday to service with two issues. was there 90 minutes and they did an update but my issues were not resolved. I than went into sales and they sent Dianna to help me and she sat in my vehicle and resolved my problem the one I was most concerned about. So I'm am writing this to let you know that Dianna is a wonderful representation of your dealership and I'm so happy she helped me. You should be proud to have her as an ...